PROACTIVE SUPPORT
Meet demand at minute zero.
Proactively meet customers with automation to avoid frustration before it hits.
Contextual help widgets
Support users wherever they get stuck in your product or website.
Real-time automation
Automate any scenario to identify issues on the spot and take immediate action.
Capture feedback
Take action based on customer feedback about known issues and feature requests.
Top issue insights
Get a consolidated view of common user issues to improve content and products.
Display your knowledge wherever users are
Embed fully customizable widgets anywhere in your product or website with instant access to help center content, guides for successful onboarding, and a quick way to contact you on any channel.
"Since introducing the widget, our customers are no longer frustrated as they can now get what they need without leaving the product dashboard."
19 agents
Handle 3,500 tickets a day
Automatic actions to manage
2%
decrease in customer churn
1400 50
Doron Pryluk, VP of Customer Experience
Automate the heavy lifting
Use automation to identify issues and take action in real time: Increase process efficiency, optimize knowledge, prevent risk, and ensure customer satisfaction.
Identify and address your customers' top issues
Get a consolidated view of what your customers are struggling with the most based on linked articles in tickets. Use this insight to optimize help center content, bridge knowledge gaps, identify broken flows, and help management prioritize where to put resources.
Use interactive articles to get customer feedback
Make better decisions about product development and fixes by capturing customers' feedback in your help center. They can vote for new features or indicate that they are impacted by a known issue. Send notifications when problems are fixed or new features are prioritized or added.
How our customers leverage proactive support
"Out of all our new monthly customers, 90% visit our help center prior to signing up."
Danny Pinto
Director of Global Support
"Since introducing the widget, we’ve seen a shift to customers contacting us here instead. Now they can get what they need without leaving the product dashboard."
Doron Pryluk
VP of Customer Experience