top of page

The new way to manage support operations in actual real time

Spotter lets customer support leaders continuously optimize flows with an up-to-the-millisecond automation engine.

V icon.png

Smart operational management

V icon.png

Eliminate redundant tasks

V icon.png

Reduce dev dependency

V icon.png

Get insights without BI



Risk-proof your support operations

Anticipate any scenario by setting conditional automations that streamline processes across multiple channels and entities. Spotter improves your content’s performance, helps you meet your SLAs and avoid customer frustration, while saving time and money on repetitive tasks. 

How does it work?





Map out repetitive support scenarios you deal with on a daily basis and tailor them to your business needs.


From the moment conditions are met, automations are triggered in real time to handle scenarios.


Numerous actions can be performed - Spotter sends notifications to relevant stakeholders or performs changes automatically.


With manual tasks handled, you’re free to concentrate your time and effort where it’s most needed.

Add and customize automations in seconds —no code, development resources or IT required.

strip banner circles.png

Fast, smart and powerful automations at your fingertips

Some of the things Spotter can do:

How is Spotter different?

Actual real time

While others just say it, Spotter does it. Instead of compromising on your CSAT and  waiting for a postmortem, you can act on the spot.

Spotter real-time automations
Spotter recipes

Out-of-the-box recipes

Team members can activate and customize different scenarios in an instant, no need to  wait for development resources or technical experts.

Works on all channels and entities

Spotter automations are available for all channels, and can take action for any primary entity - whether it’s an agent, queue or article.

Spotter: automations for all channels and entities

Tired of wasting time and resources on repetitive flows?

See how Spotter does the heavy lifting.

bottom of page