The new way to manage support operations in actual real time
Spotter lets customer support leaders continuously optimize flows with an up-to-the-millisecond automation engine.
Smart operational management
Eliminate redundant tasks
Reduce dev dependency
Get insights without BI
Risk-proof your support operations
Anticipate any scenario by setting conditional automations that streamline processes across multiple channels and entities. Spotter improves your content’s performance, helps you meet your SLAs and avoid customer frustration, while saving time and money on repetitive tasks.
How does it work?
Map out repetitive support scenarios you deal with on a daily basis and tailor them to your business needs.
From the moment conditions are met, automations are triggered in real time to handle scenarios.
Numerous actions can be performed - Spotter sends notifications to relevant stakeholders or performs changes automatically.
With manual tasks handled, you’re free to concentrate your time and effort where it’s most needed.
Add and customize automations in seconds —no code, development resources or IT required.
Fast, smart and powerful automations at your fingertips
Some of the things Spotter can do:
How is Spotter different?
Actual real time
While others just say it, Spotter does it. Instead of compromising on your CSAT and waiting for a postmortem, you can act on the spot.
Team members can activate and customize different scenarios in an instant, no need to wait for development resources or technical experts.
Works on all channels and entities
Spotter automations are available for all channels, and can take action for any primary entity - whether it’s an agent, queue or article.