How does it work?
Get actionable data on issues customers most often get in touch about.
See what customers struggle with most by viewing the articles that agents linked to tickets often.
Customize queries with filters such as timeframe, language, issue type and categories.
Transform data into actions
Optimize existing content
Optimize your articles to give customers the precise answers they’re looking for so they won’t need to contact you.
Impact your product roadmap
Help the product team identify problematic product flows by surfacing issues that customers struggle with most often.
Bridge knowledge gaps
Your current information might not be enough. Consider creating additional articles on an issue to give customers the full picture.