Support starts and ends with knowledge
Let knowledge guide your customers, agents and entire company.
Offer customers instant access to the right answers.
In-product contextual support
Place relevant articles exactly where users need them.
For agent onboarding, internal training and employees company-wide.
“Our main challenge is that we’re a small team with a high volume of users, so we were looking for a very flexible system that accommodates those needs.”
Senior Director, Customer Service & Operations at Viber
Only one source of data
Get a clearer picture of your agents, customers and products. With all your data in one platform, you save time and hassle and you get a single source of truth with actionable insights.
Smooth, cost-effective scalability
Growth doesn’t have to be painful.
8-hour agent onboarding
A single UI for all channels makes it easy for new agents to be ready on day one.
Localize your content with simple, built-in translation workflows.
When you purchase your plan, you get full access to new features and product updates.