Making Customer Support Easier
Wix Answers already supports over 100 million users. Now you can use it too. And it’s free.
Quick, Easy Setup
Get up and running in just a few simple steps.
Do It Yourself
Create and manage everything yourself - no tech skills needed.
Easily change anything to make it your own.
Make it easier for everyone to find you online.
Help users instantly find the answers they’re looking for. Get set up in minutes with a designer made template. Easily create and manage FAQs, step-by-step guides & more in any language. You’ll also get powerful insights that help you better understand your customers and their needs.
Easily manage, track and prioritize customer support tickets from email, mobile, Facebook & more - in one place. You’ll get all the tools you need to answer customers quickly and effectively. Send articles right from your knowledge base and add custom fields to get more information about your customers, and provide them with more personalized support.
Get powerful insights that help you make faster, better decisions for your business. Check your team’s performance and ticket response times, see customer satisfaction ratings, and use advanced filters to find more specific information. Your knowledge base and ticketing system work seamlessly together, so you’ll always get the insights you need to move your business forward.
Give customers phone support from the same platform you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number, and customers can request a callback, giving them the service they need when it suits them.
Create Better Customer Relationships
Choose Wix Answers to support your business. It’s easy to set up and free to use.