Features

Your Customer Support.
Powered by Wix Answers.

Wix Answers is the help desk software built and used by Wix to support over 120 million users. Now you can use it too. It’s easy to set up and free to use.

The All-in-One Customer Support Solution

Get the help desk software that makes it easier to support your customers. Wix Answers comes complete with a stunning knowledge base, built-in call center, multi-channel ticketing system and more — all working seamlessly together. And with actionable insights, you’ll get data to help you better understand your customers and their needs.

Create a Stunning
Help Center

Set up your help desk in minutes - just choose a template, customize to suit your brand, add articles and click publish. Our knowledge base software lets you easily create and manage FAQs, step-by-step guides & more. You’ll also get powerful insights to help you better understand your customers and their needs.

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Wix Answers Help Desk Software

Manage Tickets from Multiple Channels

Easily manage, track and prioritize support tickets from multiple channels. However customers get in touch — email, phone or social media — you can answer them more efficiently direct from your customer service software. Send articles right from your knowledge base, get automatic article recommendations, and add custom fields to contact forms for more accurate customer information.

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Get a Built-in Call Center

Give everyone phone support from the same customer service software you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number, and customers can request a callback, giving them the service they need when it suits them.

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Wix Answers Call Center Software

Give Customers Help from Anywhere on Your Website

Embed a widget into any part of your website to let customers access articles, tutorials, or your entire help center in a click. Customize the help desk software to fit your brand and make it easier for everyone to get in touch by sending a message that links right to your ticketing system.

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Wix Answers Help Widget

Get Actionable Insights for Better Business Decisions

Check your team’s performance, ticket response times & customer satisfaction ratings — right from your help desk software. Your knowledge base and ticketing system work seamlessly together, giving you insights on your customers, support and products.

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