The only unified customer support solution.

Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

Support starts and ends with knowledge

Let knowledge guide your customers, agents and entire company.

Self-service
Offer customers instant access to the right answers.

In-product contextual support
Place relevant articles exactly where users need them.

Knowledge library
For agent onboarding, internal training and employees company-wide.

Wix Answers gives us a clear understanding of our users’ needs and pain points. With this data, we’ve been able to make our platform and our support better.

Danny Pinto
Director of Global Support, Yotpo

No more: “describe your issue again”

Our single timeline view helps agents boost efficiency and always be in-the-know when engaging with customers. Agents can see all customer interactions, details and history without having to navigate between tabs. 

Only one source of data

Get a clearer picture of your agents, customers and products. With all your data in one platform, you save time and hassle and you get a single source of truth with actionable insights.

Smooth, cost-effective scalability

Growth doesn’t have to be painful.

8-hour agent onboarding


A single UI across all channels makes it easy for new agents to be trained and ready on day one.

Seamless expansion

Localize your content with simple,

built-in translation workflows.

Future proofing


When you purchase your plan, you will have full access to new features and product updates.

Resources for CX pros

Scale with confidence.

Products

Resources

Company

Get Wix Answers, the help desk software that makes it easy to support your customers. Wix Answers comes with live chat, a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

  • Black LinkedIn Icon
  • Black YouTube Icon