The only customer support platform you’ll ever need.
Finally, a customer support solution that actually works.
The only platform built with efficiency and flexibility in mind to help your teams help customers faster.
Join thousands of teams using Wix Answers
CUSTOMER INTERACTIONS
Improve operational efficiency
Transform your customer support with a single code-free solution. View all customer engagements in one timeline and automate manual tasks for a more streamlined, effortless experience.
KNOWLEDGE MANAGEMENT
Save time and effort with knowledge
Create a self-service knowledge center that empowers customers to troubleshoot on their own or have agents use AI-powered information to resolve issues with just a few clicks.
PROACTIVE SUPPORT
Stay one step ahead of customer demand
Keep a constant pulse on customers’ needs with our powerful automation. It anticipates issues in real-time so you can take action at minute zero — no integrations or additional resources required.
The results are real.
See how these companies achieve more with Answers.
97%
self-service success rate
Only 3% of customers speak to agents after using integrated self-service tools.
75%
one-touch resolution
Issues are resolved in real-time within one tab while increasing CSAT.
19 agents
/3500 tickets a day
Smart automations let you meet demand and make high ticket volumes manageable.
Why Answers?
Easy
Customer support shouldn’t be complicated.
Our intuitive, code-free platform makes setup and daily tasks completely effortless.
Smart
Our data-driven decision-making tools provide insights and ensure effective customer support journeys from start to finish.
Scalable
Grow your support without sacrificing quality. Use visibility tools and real-time automations to keep operations running smoothly as you scale up.
Why G2 reviewers love Answers
"Fast and easy to use interface, it aggregates everything that is needed to use for replies"
"Intuitive and smooth interface"
"Best cross-team platform"
"Best ticketing system I used so far"
"Wonderful tool that our company relies on"
"An amazing corporate tool that has made me much more productive than before"
We’ve got you covered
Resources for customer support leaders like you
TECH ASSESSMENT
Assess your customer tech stack today
WEBINAR
Is there a better way to support your customers through their journey?
E-BOOK
The new customer support methods you must know about.
BLOG POST
Drive brand awareness by creating a loyal customer base
“Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort, and in multiple languages.”