Features

Your Customer Support.
Powered by Wix Answers.

Wix Answers is the help desk software built and used by Wix to support over 120 million users. Now you can use it too. It’s easy to set up and free to use.

The All-in-One Customer Support Solution

Get the help desk software that makes it easier to support your customers. Wix Answers comes complete with a stunning knowledge base, built-in call center, multi-channel ticketing system and more — all working seamlessly together. And with actionable insights, you’ll get data to help you better understand your customers and their needs.

Create a Stunning
Help Center

Set up your help desk in minutes - just choose a template, customize to suit your brand, add articles and click publish. Our knowledge base software lets you easily create and manage FAQs, step-by-step guides & more. You’ll also get powerful insights to help you better understand your customers and their needs.

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Wix Answers Help Desk Software

Manage Tickets from Multiple Channels

Easily manage, track and prioritize support tickets from multiple channels. However customers get in touch — email, phone or social media — you can answer them more efficiently direct from your customer service software. Send articles right from your knowledge base, get automatic article recommendations, and add custom fields to contact forms for more accurate customer information.

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Get a Built-in Call Center

Give everyone phone support from the same customer service software you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number, and customers can request a callback, giving them the service they need when it suits them.

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Wix Answers Call Center Software

Give Customers Help from Anywhere on Your Website

Embed a widget into any part of your website to let customers access articles, tutorials, or your entire help center in a click. Customize the help desk software to fit your brand and make it easier for everyone to get in touch by sending a message that links right to your ticketing system.

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Wix Answers Help Widget

Get Actionable Insights for Better Business Decisions

Check your team’s performance, ticket response times & customer satisfaction ratings — right from your help desk software. Your knowledge base and ticketing system work seamlessly together, giving you insights on your customers, support and products.

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See What Our
Users Are Saying

01/06
“Answers Knowledge Base is much better than other solutions we’ve used in the past. The user interface is easy to work with! The CSS is easy to customize and add custom scripts. I also love the help widget. I’d absolutely recommend Wix Answers.”
Oren Ben-Ami
Education Manager, Fiverr
“Aesthetically pleasing, the whole system is exactly what Wix set out to do, make things easy. We absolutely love the call centre. It’s very easy to work with. All communication is done through one platform. If you want a system that does it all then Wix Answers is your help desk solution.”
Robert Hamilton
Software Solutions Manager
“The beauty of Wix Answers goes beyond its streamlined functionality and one stop shop solution. Serving up cross departmental functionality, simplicity and outstanding insights are it’s forte. If I’d have to sum it up into 3 terms, I’d say: efficient, smart and user friendly.”
Ron Benshoshan
Head of Member Experience
“Wix Answers’ simple to use interface lets us create and update articles quickly and easily, and the organization and managing of our multilingual content has never been easier. Wix Answers allows us to offer incredible help centre content while saving time for what really matters - our customers!”
Charissa W.
Head of Happiness
“After using most of the major players’ solutions, I can confidently state that Wix Answers is the best. The one feature that stands out for me is the Analytics, which offers unrivaled insights into how our product is performing and what our users are saying. Wix Answers is a cutting edge help desk software with a very responsive product team.”
Daniel Nathan
Head of Customer Success
“Wix Answers has provided us with the tools and solutions to create and manage hundreds of visually stunning articles. Thanks to a streamlined interface and advanced customization options, documenting and sharing knowledge with our customers has never been easier!”
Avi Cohen
UX and Technical Writer, Yotpo

Get Up and Running in Minutes

Quick, Easy Setup

Set up your help desk, call center and more in just a few simple steps.

Do It Yourself

Easily create and manage everything yourself — no tech skills needed.

100% Customizable

Change anything to make it your own, and suit your business’ style.

Best-in-Class SEO

Make it easier for everyone to find your website and help center online.