The only customer support platform you’ll ever need.

Finally, a customer support solution that actually works.
The only platform built with efficiency and flexibility in mind to help your teams help customers faster.

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Join thousands of teams using Wix Answers

CUSTOMER INTERACTIONS

Improve operational efficiency

Transform your customer support with a single code-free solution. View all customer engagements in one timeline and automate manual tasks for a more streamlined, effortless experience.

KNOWLEDGE MANAGEMENT

Save time and effort with knowledge

Create a self-service knowledge center that empowers customers to troubleshoot on their own or have agents use AI-powered information to resolve issues with just a few clicks.

PROACTIVE SUPPORT

Stay one step ahead of customer demand

Keep a constant pulse on customers’ needs with our powerful automation. It anticipates issues in real-time so you can take action at minute zero — no integrations or additional resources required.

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The results are real.

See how these companies achieve more with Answers.

97%

self-service success rate

Only 3% of customers speak to agents after using integrated self-service tools.

75%

one-touch resolution

Issues are resolved in real-time within one tab while increasing CSAT.

19 agents

/3500 tickets a day

Smart automations let you meet demand and make high ticket volumes manageable.

Easy

Customer support shouldn’t be complicated.

Our intuitive, code-free platform makes setup and daily tasks completely effortless.

Why Answers?

Smart

Our data-driven decision-making tools provide insights and ensure effective customer support journeys from start to finish.

Scalable

Grow your support without sacrificing quality. Use visibility tools and real-time automations to keep operations running smoothly as you scale up.

Why G2 reviewers love Answers

"Fast and easy to use interface, it aggregates everything that is needed to use for replies"

"Intuitive and smooth interface"

"Best cross-team platform"

"Best ticketing system I used so far"

"Wonderful tool that our company relies on"

"An amazing corporate tool that has made me much more productive than before"

We’ve got you covered

Resources for customer support leaders like you

TECH ASSESSMENT

Assess your customer tech stack today

WEBINAR

Is there a better way to support your customers through their journey?

The new customer support methods you must know about. 

BLOG POST

Drive brand awareness by creating a loyal customer base

“Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort, and in multiple languages.”

The journey to greater efficiency starts now