Making Customer Support Easier

Wix Answers already supports over 100 million users. Now you can use it too. And it’s free.

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Quick, Easy Setup

Get up and running in just a few simple steps.

Do It Yourself

Create and manage everything yourself - no tech skills needed.

100% Customizable

Easily change anything to make it your own.

Best-in-Class SEO

Make it easier for everyone to find you online.

Knowledge Base

Help users instantly find the answers they’re looking for. Get set up in minutes with a designer made template. Easily create and manage FAQs, step-by-step guides & more in any language. You’ll also get powerful insights that help you better understand your customers and their needs.

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Ticketing System

Easily manage, track and prioritize customer support tickets from email, mobile, Facebook & more - in one place. You’ll get all the tools you need to answer customers quickly and effectively. Send articles right from your knowledge base and add custom fields to get more information about your customers, and provide them with more personalized support.

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Help Widget

Embed a widget in any part of your website so that customers can access articles, tutorials, or your entire help center in a click. Customize to fit your brand and make it easier for your customers to get in touch by sending a message that links right to your ticketing system.

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Actionable Insights

Get powerful insights that help you make faster, better decisions for your business. Check your team’s performance and ticket response times, see customer satisfaction ratings, and use advanced filters to find more specific information. Your knowledge base and ticketing system work seamlessly together, so you’ll always get the insights you need to move your business forward.

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Call Center

Give customers phone support from the same platform you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number, and customers can request a callback, giving them the service they need when it suits them.

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Create Better Customer Relationships

Choose Wix Answers to support your business. It’s easy to set up and free to use.