What makes Answers different?

What makes Answers different?

Answers is unified

Calls, emails, chat, social media, and knowledge base all in one tab

Wherever the user’s support journey takes them, agents stay in one tab with a single-timeline view. If another agent picks up a ticket, the interaction history and details are all in one place and easily accessible. The same is true for your data: it’s consolidated and easy to access. 

Our platform evolves with you

You’ll get all the new stuff without paying extra

As our platform evolves with new features and product improvements, your access within the products in your plan remains constant with no additional costs. Ever. Consider yourself future proofed.

We built Answers for growth

Your scaling experience will be smooth and cost-effective

Answers began as an in-house solution for Wix.com’s support department. Today, Wix.com is a global enterprise with 170 million users. Our solution is a product of the challenges and lessons learned over a period of rapid growth. In short, we know scaling.

You’re a partner

Your needs and input will help impact our roadmap

We’ve heard the stories about customers left to fend for themselves after they’ve signed a contract. Not only are we there from the beginning, we see our customers as strategic partners. This means that as we help you achieve your goals, you will also play a vital role in our product evolution.

One flat price per product

When you choose one of our plans, we unlock all features

Often, when you buy support software, some essential features are not actually included. You don’t know what is defined as an add-on, what will cost extra or what you might need in the future. With Answers, you get all new and current features with no extra or hidden costs.

Scale, knowing you’re taken care of.

Products

Resources

Company

Get Wix Answers, the help desk software that makes it easy to support your customers. Wix Answers comes with live chat, a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

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