What makes us different?
One system for all real-time
and offline support channels
Efficiency
Agents are focused only on helping customers without having to switch between tabs or platforms
One view
With a single timeline for interactions and all the knowledge agents need
Consolidation
One system for all channels lets you eliminate the costs and inefficiencies of maintaining multiple vendors
As a VP, I was always looking for something omnichannel that I don’t have to deal with a phone provider on one end, an email provider at another end, a ticketing system, help center, and separate statistics. Answers consolidates all these channels.”
Agent-centric technology
Happy agent = happy customer
We are the first support platform to focus on agents — if they love what they’re using, customers will be satisfied
Intuitive UI
An intuitive single-view workspace with AI-powered replies enables less than 8-hour onboarding
Built by agents
Created at Wix for agents by agents to address the challenges of satisfying customers in a high growth environment
If you’re going to have an agent looking at their home screen for
45 hours a week, it better look good. And Answers has an amazing UI.
So intuitive and simple.”
360° view of customers
Full picture
A complete customer profile for agents, team leaders and the organization along with actionable insights to address product and support gaps
In one place
Full view of customers’ interactions, history and personal information all in one place
Better customer experience
A consistently higher quality, more seamless customer support experience
Knowledge managed from one place
For customers
To find answers with a Google search or from anywhere in your product or website
For agents
To have instant access to AI-powered suggested articles that are linked or copy/pasted into replies
For teams
To create one go-to department-specific knowledge source that helps them do their job better
“Thanks to Wix Answers we know exactly what our users need from us and also what they love about our product. Our knowledge bases enable our users to find what they need to succeed with our platform and also help our support agents respond more efficiently.”
Contextual support for anyone, anywhere
For customers
Interact with customers anywhere they need you with an unlimited number of help widgets that include any combination of channels
For agents and other employees
Use help widgets to make knowledge accessible for agents or employees company-wide
Scale smoothly and cost effectively
Make your operation simple
Simplify complex day-to-day support operations with no workarounds or added development
Get rid of ‘legacy’ costs
All channels are built in out of the box, so no more expensive development or ongoing maintenance you get with legacy systems
Choose a plan, unlock all features
Access all new features in your plan as our platform evolves, with no additional costs
You’re a partner, not an account
You won’t be left to fend for yourself after signing a contract. We’ll help you achieve your long-term goals, and you will play a vital role in our product evolution and roadmap.
See the difference we’ve made for our customers
MyHeritage
“The biggest win was eliminating the need for multiple vendors—everything is now in one place and easy to use, remotely or in-office.”
Getty Images
How Getty Images used Wix Answers to transform its self-service solution in 13 languages.