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SELF-SERVICE

Let your knowledge do the talking

Make it easy for customers to find answers on their own with a help center that does the bulk of your support for you. 

Contextual help widgets

Contextual help widgets

Make knowledge accessible wherever customers are in your product or website. 

100% Customization

Easily control the design of your help center to perfectly fit your brand.

Built-in SEO

Built-in SEO

Spread your help center’s reach to where customers search the most – Google.

Capture Feedback

Capture feedback

Take action based on customer feedback about known issues and new feature ideas.

Help Center and Support Widget

Help customers help themselves

Truth is, most customers prefer to resolve issues on their own.
Easily create, categorize and publish help center articles customers will rely on for their success. Keep support requests down and have more time for cases that need personal attention.

Support customers inside their user flow

When users get stuck, they shouldn’t have to search somewhere else to find a solution. With contextual help widgets, your knowledge can be accessible wherever customers need it in your product or website.

Control the look and feel of your help center

With no need for developers or designers, you can easily customize your help center to be fully aligned with your brand. Use images, videos and GIFs to make articles easier to understand and visually engaging.

Help Center Customization
Give customers a voice

Give customers a voice

Let customers vote on features you don’t yet have or report on bugs. Be aware of customers' actual needs so you know what needs fixing the most. Send notifications when problems have been fixed or new features prioritized or added.

Let customers help themselves in their language

Make your help center articles, guides and how-to’s easy to digest in multiple languages. With a built-in content translation flow, your help center will support customers worldwide and enhance your organization’s reach across the globe. 

Multilingual support

Optimize content with real-time automations

Spotter conditional automations streamline the management of your knowledge base. Save time and money on repetitive tasks, improve your content’s performance and remove risk.

Spotter automations

HOW OUR CUSTOMERS LEVERAGE SELF-SERVICE

SMBs

“Between 2018 to 2020, our article views went up 60%. We use Answers as an indicator to improve articles by identifying top keywords and articles customers are most interested in and why.”

Alexander Bechte

Product Manager

“Thanks to the platform’s clean and intuitive interface, we’re able to train our agents faster and quickly make changes to our knowledge base—all without outside support from developers!”

Charissa Welkie 

Head of Happiness

“The Answers help center only took us 1-2 days to get the hang of.

Using articles and creating them is really easy for everyone to do.”

Tony Valenti

Founder and Developer

Learn more

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BLOG

Building a knowledge base: how to get started
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VIDEO

How to create an internal knowledge base and help widget

Use your knowledge to create successful customer experiences