Let your knowledge do the talking
Make it easy for customers to find answers on their own with a help center that does the bulk of your support for you.
Contextual help widgets
Make knowledge accessible wherever customers are in your product or website.
Easily control the design of your help center to perfectly fit your brand.
Spread your help center’s reach to where customers search the most – Google.
Take action based on customer feedback about known issues and new feature ideas.
Help customers help themselves
Truth is, most customers prefer to resolve issues on their own.
Easily create, categorize and publish help center articles customers will rely on for their success. Keep support requests down and have more time for cases that need personal attention.
Support customers inside their user flow
When users get stuck, they shouldn’t have to search somewhere else to find a solution. With contextual help widgets, your knowledge can be accessible wherever customers need it in your product or website.
Control the look and feel of your help center
With no need for developers or designers, you can easily customize your help center to be fully aligned with your brand. Use images, videos and GIFs to make articles easier to understand and visually engaging.
Give customers a voice
Let customers vote on features you don’t yet have or report on bugs. Be aware of customers' actual needs so you know what needs fixing the most. Send notifications when problems have been fixed or new features prioritized or added.
Let customers help themselves in their language
Make your help center articles, guides and how-to’s easy to digest in multiple languages. With a built-in content translation flow, your help center will support customers worldwide and enhance your organization’s reach across the globe.
Optimize content with real-time automations
Spotter conditional automations streamline the management of your knowledge base. Save time and money on repetitive tasks, improve your content’s performance and remove risk.
HOW OUR CUSTOMERS LEVERAGE SELF-SERVICE
“Between 2018 to 2020, our article views went up 60%. We use Answers as an indicator to improve articles by identifying top keywords and articles customers are most interested in and why.”
“Thanks to the platform’s clean and intuitive interface, we’re able to train our agents faster and quickly make changes to our knowledge base—all without outside support from developers!”
“The Answers help center only took us 1-2 days to get the hang of.
Using articles and creating them is really easy for everyone to do.”
Head of Happiness
Founder and Developer