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Explore Answers impact.

See how companies like yours meet customer expectations, faster and cost-effectively.

 

Maximum efficiency, minimum cost.

How can a small number of agents handle a large volume of tickets efficiently?

TOP CHALLENGE

THE SOLUTION

Only 19 agents

handle 3500 tickets per day

20 minutes

first response time

Moty Rokach, Senior Director, Customer Service & Operations at Viber

“By providing a very flexible system that easily communicates between the platform and the actual website Answers was able to solve our main challenge.”

Use Macros and Automatic actions, so agents can handle thousands of tickets per day, stress-free.

Let customers effortlessly support themselves, world-wide.

Localize support articles at a large scale without dev involvement. 

TOP CHALLENGE

THE SOLUTION

5 min

 onboarding time for the content manager 

13 languages

within the help center

A self-service experience that is effortless to use, manage, and collaborate upon with built-in article translation flows and multilingual UI.

"Wix Answers gave us the ability to create a help center the way we wanted in a short time frame with zero development, minimal effort, and in multiple languages."

Darren Vandervort, Product Manager at Getty Images 

One system for operational productivity.

Multiple, disjointed systems lead to chaos in the handling of customer issues.

TOP CHALLENGE

THE SOLUTION

97%

knowledge base success rate

Streamline all support operations and eliminate multiple workflows by using one system only.

A few hours

for first response time

30 seconds

agent response rate

“By switching to Answers, we eliminated the need for multiple vendors—everything is now in one place and easy to use. We’ve also cut our response time to under 30 seconds by automating time-sensitive processes.”

Yakir Lasry, VP of Customer Relations at MyHeritage

Cut response time, without compromising on quality.

Cutting onboarding as well as response time without losing efficiency and quality of support. 

TOP CHALLENGE

THE SOLUTION

60%

one-touch resolution

Only 2½ hours

of agent onboarding time

Merge all systems into one for maximum efficiency and provide an easy to use UI that is the same for all systems and provides all necessary customer info.

“By providing a very flexible system that easily communicates between the platform and the actual website Answers was able to solve our main challenge.”

Doron Pryluk, VP of Customer Experience at Guesty

One source of knowledge, for customers and employees.

Scattered knowledge and data, that leaves customers and employees confused and prevents improvement of product flows.

TOP CHALLENGE

THE SOLUTION

60%

increase in agent productivity

Get clear data on tickets and the help center that allows for an improvement in the handling of customer cases, articles and product flows.

75%

decrease in response to resolution time

23%

improvement
of CSAT

90%

of sign-ups from the help center

“Wix Answers gives us a clear understanding of our users’ needs and pain points. With this data, we’ve been able to improve our CSAT by 23%.”

Danny Pinto, Director of Global Support at Yotpo

Read the full stories

Getty Images

How Getty Images transformed its self-service solution in over 10 languages

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Guesty

How Guesty achieved 60% one-touch resolution by consolidating all channels

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MyHeritage

How switching to an all-in-one platform let MyHeritage achieve 97% self service success

Find out how Answers can impact your business.

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