THIS IS
RESOLVE
Discover new ideas, insights and future strategies around customer experience from leading innovators and influencers.
On-demand • Watch anywhere, anytime
August 20 • 10:00 am - 1:00 pm EST
The place to be for the customer-obsessed
As the CX industry continues to rapidly evolve, companies are continuously challenged with optimizing and scaling their support strategies.
RESOLVE brings together the CX-obsessed for a roundup of the latest support innovations and trends.
In partnership with:
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Keynote
Speakers
Speakers
Agenda
12:45 - 1:15 pm EST:
Closing Keynote
First Principles Amidst a Global Pandemic
Tenni Theurer
VP Consumer Product at Verizon Media
11:30 am - 12:15 pm EST:
Panel 2:
Voice of Customer Builds Better Products
Lynn Hunsaker, Steve Curtin, Adrian Swinscoe
Moderator: Andrew Gilliam
Through two-way customer communication channels and proactively sourcing feedback, brands are empowering customers to guide their product roadmap. Learn how to navigate and optimize the way that you incorporate your customer's voice.
12:15 - 12:45 pm EST:
Fireside Chat:
Elevating Your Company In the Marketplace
Jeanne Bliss
Moderator: Nate Brown
10:00 - 10:45 am EST:
Fireside Chat
The Future of Work: Navigating The New Normal
Harry Moseley
CIO at Zoom
A multitude of outlying factors are playing a role in redefining the ways in which we work. How do we determine and control what our work environments - both physical and digital - will look like in the future? Join CIO of Zoom, Harry Moseley as he details the ways that Zoom is innovating to stay at the forefront of workplace interaction.
10:45 - 11:30 am EST:
Panel 1:
Keeping Customer Support Human
Marilyn Suttle, Megan Burns, Shep Hyken
Moderator: Andrew Gilliam
As brands update their customer support strategies, digital approaches like self service are becoming increasingly popular. Companies are being faced with the challenge of balancing the relationship between digital and human customer experience communication. Learn how influencers foresee the future of CX.
