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Discover new ideas, insights and future strategies around customer experience from leading innovators and influencers.

On-demand  • Watch anywhere, anytime 


August 20  •  10:00 am - 1:00 pm EST

The place to be for the customer-obsessed

As the CX industry continues to rapidly evolve, companies are continuously challenged with optimizing and scaling their support strategies.

RESOLVE brings together the CX-obsessed for a roundup of the latest support innovations and trends.

In partnership with:

VP Consumer Product at 

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Global Leader, Keynote Speaker, 4x Bestselling Author

CS & CX Expert, NYT Bestselling Author and Keynote Speaker

Best-selling Author, Forbes Contributor, Aspirant CX Punk

Customer Enthusiast, Expert CX Trainer, Speaker

Speaker, Virtual Trainer, Success Strategy Coach, CEO

CX Strategist, Keynote Speaker, Founder & CEO

CCO & Co-founder at ClearAction Continuum, CCXP, PCM

Chief Experience Officer at Officium Labs, Co-Founder of CX Accelerator

Associate Analyst at ICMI

Technology Reporter,

Media Consultant





12:45 - 1:15 pm EST:

Closing Keynote 

First Principles Amidst a Global Pandemic

Tenni Theurer

VP Consumer Product at Verizon Media

11:30 am - 12:15 pm EST:

Panel 2:

Voice of Customer Builds Better Products

Lynn Hunsaker, Steve Curtin, Adrian Swinscoe

Moderator: Andrew Gilliam

Through two-way customer communication channels and proactively sourcing feedback, brands are empowering customers to guide their product roadmap. Learn how to navigate and optimize the way that you incorporate your customer's voice.

12:15 - 12:45 pm EST:

Fireside Chat:

Elevating Your Company In the Marketplace

Jeanne Bliss

Moderator: Nate Brown

10:00 - 10:45 am EST:

Fireside Chat

The Future of Work: Navigating The New Normal

Harry Moseley

CIO at Zoom

A multitude of outlying factors are playing a role in redefining the ways in which we work. How do we determine and control what our work environments - both physical and digital - will look like in the future? Join CIO of Zoom, Harry Moseley as he details the ways that Zoom is innovating to stay at the forefront of workplace interaction.

10:45 - 11:30 am EST:

Panel 1:

Keeping Customer Support Human

Marilyn Suttle, Megan Burns, Shep Hyken

Moderator: Andrew Gilliam

As brands update their customer support strategies, digital approaches like self service are becoming increasingly popular. Companies are being faced with the challenge of balancing the relationship between digital and human customer experience communication. Learn how influencers foresee the future of CX.

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