Pick your plan,
unlock all features.
No hidden costs. No add-ons.
EASY START
Self-Service
Let customers, agents and teams find answers with one knowledge hub.
$24 per agent / month
Billed annually
Price includes VAT
Knowledge management
MOST POPULAR
Multi-Channel
Ticketing plus self-service for a smooth support experience.
$60 per agent / month
Billed annually
Price includes VAT
Ticketing system
Knowledge management
Live chat
Unlimited
Unified solution with all channels in one platform.
$80 per agent / month
Billed annually
Price includes VAT
Call center
Ticketing system
Knowledge management
Live chat
Call Center
Go personal with fully integrated phone support.
$56 per agent / month
Billed annually
Price includes VAT
Call center
Ticketing system
Live chat
*Calls are charged per minute, pay as you go.
See all features
*Displayed prices are for yearly subscriptions, paid in full at the time of purchase.
The final prices are determined according to your billing address on the purchase page, before payment is completed.
EASY START
Self-Service
Let customers, agents and teams find answers with one knowledge hub.
$24 per agent / month
Billed annually
Price includes VAT
Knowledge management
Fully customizable help center
Intuitive creation of articles and FAQs
Content collaboration and task management on articles
Side by side translation
Out-of-the-box SEO
Built-in search
Contextual help widgets
Insights to optimize the knowledge base
MOST POPULAR
Multi-Channel
Ticketing plus self-service for a smooth support experience.
$60 per agent / month
Billed annually
Price includes VAT
Ticketing system
Knowledge management
Live chat
All from self-service, plus:
Customer support via email, web forms, Facebook, and chat
A single timeline view for all interactions, alongside customer history and data panel
Automatic actions and real-time triggers
AI articles recommendations
Unlimited labels and queues for workflow optimizations
Unlimited
Unified solution with all channels in one platform.
$80 per agent / month
Billed annually
Price includes VAT
Call center
Ticketing system
Knowledge management
Live chat
All from Multi-channel, plus
Call Center plan:
Knowledge base, calls, tickets, and chat visible and manageable in one tab
Single timeline view for all interactions, including calls
Calls dashboard to track and monitor the workload
Internal notes, task management & escalation processes
Help widgets to support any communication funnel
Actionable data on the full platform
Call Center
Go personal with fully integrated phone support.
$56 per agent / month
Billed annually
Price includes VAT
Call center
Ticketing system
Live chat
Inbound, outbound, callback
Custom IVR flows
Call routing based on queues
Real-time dashboard
Call monitoring and recording
Every call creates a ticket
*Calls are charged per minute, pay as you go.
*Displayed prices are for yearly subscriptions, paid in full at the time of purchase.
The final prices are determined according to your billing address on the purchase page, before payment is completed.
Close
All Wix Answers plans always include
Unlimited help
widgets
Actionable
insights
24/7 support
Webhooks
& API keys
“Our main challenge is that we’re a small team with a high volume of users, so we were looking for a very flexible system that accommodates those needs.”
Moty Rokach
Senior Director, Customer Service & Operations at Viber
“With Answers, automating processes cut our response time to 30 seconds. Moreover, needing multiple vendors was eliminated —everything is in one place and easy to use.”
Yakir Lasry
VP of Customer Relations at MyHeritage
“Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort and in multiple languages.”
Darren VanderVort
Product Manager at Getty Images
Frequently asked questions
Can I extend my free trial?
The free trial is 14 days. If you feel you need a little more time to understand if Wix Answers suits your needs, contact us for an extension.
How long is the subscription period?
The default billing period is one year. You can also choose the monthly or two-year billing period.
What if I need “view-only” access for some teams?
You can add other teams in your company for free: Product,
C-suite, Success, Sales, etc. Unlimited “view-only” members can access all data, but unlike agents, can’t perform any actions.
Do you integrate with other applications & platforms?
Wix Answers integrates easily with various applications and systems. Go to Settings > Tools > Integrations in your dashboard to learn more. Or get in touch.
What if I already use another support software?
Our onboarding team will do the heavy lifting for you by using automated migration tools and custom solutions if needed.
Do I have to pay for add ons, upgrades or updates?
Absolutely not. By choosing a package, you get unlimited access to all features within a product, including updates and new features.