path-16-path-5-mask.png

Pick your plan,
unlock all features.

No hidden costs. No add-ons.

EASY START

Self-Service

Let customers, agents and teams find answers with one knowledge hub.

$24 per agent / month

Billed annually

Price includes VAT

Knowledge management

MOST POPULAR

Multi-Channel

Ticketing plus self-service for a smooth support experience.

$60 per agent / month

Billed annually

Price includes VAT

Ticketing system


Knowledge management


Live chat

Unlimited

Unified solution with all channels in one platform.

$80 per agent / month

Billed annually

Price includes VAT

Call center


Ticketing system


Knowledge management


Live chat

Call Center

Go personal with fully integrated phone support.

$56 per agent / month

Billed annually

Price includes VAT

Call center


Ticketing system


Live chat

*Calls are charged per minute, pay as you go.

See all features

*Displayed prices are for yearly subscriptions, paid in full at the time of purchase.

The final prices are determined according to your billing address on the purchase page, before payment is completed.

EASY START

Self-Service

Let customers, agents and teams find answers with one knowledge hub.

$24 per agent / month

Billed annually

Price includes VAT

Knowledge management

Fully customizable help center


Intuitive creation of articles and FAQs


Content collaboration and task management on articles


Side by side translation


Out-of-the-box SEO 


Built-in search 


Contextual help widgets


Insights to optimize the knowledge base

MOST POPULAR

Multi-Channel

Ticketing plus self-service for a smooth support experience.

$60 per agent / month

Billed annually

Price includes VAT

Ticketing system


Knowledge management


Live chat

All from self-service, plus:

Customer support via email, web forms, Facebook, and chat


A single timeline view for all interactions, alongside customer history and data panel 


Automatic actions and real-time triggers


AI articles recommendations


Unlimited labels and queues for workflow optimizations

Unlimited

Unified solution with all channels in one platform.

$80 per agent / month

Billed annually

Price includes VAT

Call center


Ticketing system


Knowledge management


Live chat

All from Multi-channel, plus 
Call Center plan:

Knowledge base, calls, tickets, and chat visible and manageable in one tab


Single timeline view for all interactions, including calls


Calls dashboard to track and monitor the workload


Internal notes, task management & escalation processes


Help widgets to support any communication funnel


Actionable data on the full platform

Call Center

Go personal with fully integrated phone support.

$56 per agent / month

Billed annually

Price includes VAT

Call center


Ticketing system


Live chat

Inbound, outbound, callback


Custom IVR flows


Call routing based on queues


Real-time dashboard


Call monitoring and recording


Every call creates a ticket

*Calls are charged per minute, pay as you go.

*Displayed prices are for yearly subscriptions, paid in full at the time of purchase.

The final prices are determined according to your billing address on the purchase page, before payment is completed.

Close

All Wix Answers plans always include

Unlimited help

widgets

3rd-party

integrations

Actionable

insights

24/7 support

Webhooks

& API keys

Answers for enterprise

Custom solutions for specific business needs

“Our main challenge is that we’re a small team with a high volume of users, so we were looking for a very flexible system that accommodates those needs.”

Moty Rokach

Senior Director, Customer Service & Operations at Viber

“With Answers, automating processes cut our response time to 30 seconds. Moreover, needing multiple vendors was eliminated —everything is in one place and easy to use.”

Yakir Lasry

VP of Customer Relations at MyHeritage

“Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort and in multiple languages.”

Darren VanderVort

Product Manager at Getty Images

Frequently asked questions

Can I extend my free trial?

The free trial is 14 days. If you feel you need a little more time to understand if Wix Answers suits your needs, contact us for an extension.

How long is the subscription period?

The default billing period is one year. You can also choose the monthly or two-year billing period.

What if I need “view-only” access for some teams?

You can add other teams in your company for free: Product,

C-suite, Success, Sales, etc. Unlimited “view-only” members can access all data, but unlike agents, can’t perform any actions.

Do you integrate with other applications & platforms?

Wix Answers integrates easily with various applications and systems. Go to Settings > Tools > Integrations in your dashboard to learn more. Or get in touch.

What if I already use another support software?

Our onboarding team will do the heavy lifting for you by using automated migration tools and custom solutions if needed.

Do I have to pay for add ons, upgrades or updates?

Absolutely not. By choosing a package, you get unlimited access to all features within a product, including updates and new features.