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Translation made easy thanks to Crowdin

Updated: Jan 13, 2022

crowdin integration wix answers

If you’re serious about supporting your clients on a global scale while enhancing customer loyalty and experience, then having an intuitive self-service tool such as a knowledge base software is a must. In fact, according to a Forrester report, 70% of customers prefer to use a company’s website to get answers to their questions rather than phone or email.

That’s why utilizing a tool that seamlessly integrates into your help desk software and effectively manages all of your multilingual content is a no-brainer.

Meet our latest and greatest integration with Crowdin, a translation management platform to streamline the localization workflow, while providing the most professional virtual environment for translations.

You’ll be able to localize three types of articles:

  • Help Center Articles

  • Feature requests

  • Known issues

How can I use Crowdin with Wix Answers?

Once the integration is setup, the XML files are created and sent to Crowdin’s platform where your team of localization experts can translate and upload them back into your Wix Answers Help Center. On top of this, your team will be able to create a glossary of terms from your product(s) or service(s) in order to consistently deliver translations to your customers and avoid uncertainty. Don’t fret if you do not have a dedicated team, you can invite translators and proofreaders directly to work in Crowdin’s Online Editor.

To give you a better idea of how simple it is to set up this two-way solution, let’s break it down into five steps:

1. Make sure to have both a Wix Answers and Crowdin account:

2. Connect Crowdin to your Wix Answers account via an API key.

3. Add supported languages to your Wix Answers account.

4. Send your help center articles in Wix Answers to Crowdin for easy translation.

  • Each article will automatically be uploaded to your Help Center.

5. Localize your articles in Crowdin’s Online Editor

  • Translations made in Crowdin automatically sync to your Wix Answers account as unpublished articles every 10 minutes. Your team can then review the content and publish it from Wix Answers.

Note: You can also find step-by-step instructions here.

Ready to break the language barriers? Get started with the best help desk software today!

Alexandra Mederrick Wix Answers Blog Writer


sabrina collins
sabrina collins
Nov 14, 2023

If one want their essay to receive attention, they can consider utilizing the services of The company distinguishes itself from its competitors by the provision of services of superior quality and the introduction of unique concepts. The proficient essay writers employed by HandMadeWriting render our service an excellent choice for any type of academic work.


Sunny Guy
Sunny Guy
Mar 15, 2023

Thank you for advising. This is great information. I agree that such applications and services as are very important for high-quality translation. After all, during the globalization of world processes, we increasingly need to maintain communication or learn new information in the original language. Therefore, a lot depends on the quality of translation, both in business and in education.


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