If you’re serious about supporting your clients on a global scale while enhancing customer loyalty and experience, then having an intuitive self-service tool such as a knowledge base software is a must. In fact, according to a Forrester report, 70% of customers prefer to use a company’s website to get answers to their questions rather than phone or email.
That’s why utilizing a tool that seamlessly integrates into your help desk software and effectively manages all of your multilingual content is a no-brainer.
Meet our latest and greatest integration with Crowdin, a translation management platform to streamline the localization workflow, while providing the most professional virtual environment for translations.
You’ll be able to localize three types of articles:
Help Center Articles
How can I use Crowdin with Wix Answers?
Once the integration is setup, the XML files are created and sent to Crowdin’s platform where your team of localization experts can translate and upload them back into your Wix Answers Help Center. On top of this, your team will be able to create a glossary of terms from your product(s) or service(s) in order to consistently deliver translations to your customers and avoid uncertainty. Don’t fret if you do not have a dedicated team, you can invite translators and proofreaders directly to work in Crowdin’s Online Editor.
To give you a better idea of how simple it is to set up this two-way solution, let’s break it down into five steps:
1. Make sure to have both a Wix Answers and Crowdin account:
2. Connect Crowdin to your Wix Answers account via an API key.
In order to connect both accounts, simply obtain an API key in your Wix Answers. account and then add the key to Crowdin.
3. Add supported languages to your Wix Answers account.
4. Send your help center articles in Wix Answers to Crowdin for easy translation.
Each article will automatically be uploaded to your Help Center.
5. Localize your articles in Crowdin’s Online Editor
Translations made in Crowdin automatically sync to your Wix Answers account as unpublished articles every 10 minutes. Your team can then review the content and publish it from Wix Answers.
Note: You can also find step-by-step instructions here.
Ready to break the language barriers? Get started with the best help desk software today!