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Tutorial: How to set up your ticketing system and add agents

Updated: Jan 13, 2022


Setting up your ticketing system with Wix Answers

You’ve already taken the important step of opening multiple streams of communication for your clients to reach out with their questions and concerns. Now, you’re looking for a multi-channel ticketing system to consolidate and organize all of the incoming requests you’re receiving across various platforms into one, easily navigable place. This tutorial will walk you through how to set up your ticketing system, add agents, and even add specialized groups of agents, so that you can manage your workflow in the most efficient way for your business. By taking these few simple steps, you can streamline up to four of your channels - for example, your Email, Contact Form, Help Widget, and Facebook page - to flow into one designated location.


Gone are the days when you would have to manually check each of your communication channels to stay updated with your clients. If you’re ready to upgrade your ticketing system and apply an efficient workflow for you and your team, then press ‘Play’ to get started.



Want to launch your own multi-channel ticketing system? Try Wix Answers now!

9 Comments


saud123
Oct 20

Setting up a ticketing system can greatly streamline your workflow by consolidating all client communication into one place. Check out this tutorial to learn how to set up your system, add agents, and even create specialized groups. With these steps, you can manage multiple channels efficiently and keep your team organized.

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Cukar Alzot
Cukar Alzot
Oct 16

I’ve noticed that playing Red Ball 4 has surprisingly improved my problem-solving skills. The challenges require critical thinking and strategic planning, making it a great brain exercise. It's fascinating how games like this can provide both entertainment and educational benefits. I often find myself applying the skills I learn in-game to real-life situations, which is a testament to its engaging design.

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Fendi Kolen
Fendi Kolen
Oct 03

This lesson provides insights into slope unblocked while also walking you through the process of setting up your ticketing system and effectively adding agents.

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jaguar master
jaguar master
Oct 02

This lesson helps you understand more about Geometry Dash while also guiding you through setting up your ticketing system and adding agents efficiently.

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Leopard Violent
Leopard Violent
Sep 09

This lesson aims to guide you in bitlife configuring your ticketing system, including agents, and even including specialized groups of agents, to optimize your workflow organization.

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