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Tutorial: How to set up your ticketing system and add agents

Updated: Jan 13, 2022

Setting up your ticketing system with Wix Answers

You’ve already taken the important step of opening multiple streams of communication for your clients to reach out with their questions and concerns. Now, you’re looking for a multi-channel ticketing system to consolidate and organize all of the incoming requests you’re receiving across various platforms into one, easily navigable place. This tutorial will walk you through how to set up your ticketing system, add agents, and even add specialized groups of agents, so that you can manage your workflow in the most efficient way for your business. By taking these few simple steps, you can streamline up to four of your channels - for example, your Email, Contact Form, Help Widget, and Facebook page - to flow into one designated location.

Gone are the days when you would have to manually check each of your communication channels to stay updated with your clients. If you’re ready to upgrade your ticketing system and apply an efficient workflow for you and your team, then press ‘Play’ to get started.

Want to launch your own multi-channel ticketing system? Try Wix Answers now!


May 28

Thanks for sharing about 9 customer success metrics all businesses should measure. It's helpful for me drift boss


Kennedy Ira
Kennedy Ira
May 03

The days of manually keeping an eye on every line of communication to stay in touch with customers are over. geometry dash lite


give rosary
give rosary
Apr 19

The era of manually monitoring each communication channel to keep informed with clients has come to an end. tunnel rush


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