Wix Answers named a Leader in 10 G2 Spring 2022 Reports
Updated: Apr 4, 2022
By Elad Eran, Founder and CEO of Wix Answers
G2 recently released its Spring 2022 Reports, and we’re excited to announce that Wix Answers was recognized as a Leader in 10 reports! While we’ve only been on the market for three years, these rankings validate Wix Answers as a key player in the growing customer service software space.
G2 rates products and sellers based on reviews gathered from its user community, as well as data aggregated from online sources and social networks. Within each category, products are ranked by customer satisfaction and market presence. Products in the Leader quadrant have both substantial market presence scores and high ratings by G2 users. Wix Answers was named a Leader within the following categories:
Help Desk Software
Customer Self-Service Software
Contact Center Operations Software
Contact Center Knowledge Base Software
Digital Customer Service Platforms Software
Making a splash in the market
If you look at G2’s latest report on help desk software, you’ll see a high density of companies teetering between the High Performer and Niche quadrants. With so many notable legacy vendors to compete against, it’s a particularly tough market to break into.
But, Answers quickly found a way to stand out from the pack and be recognized as a Leader.
What sets Answers apart?
Since we debuted on the market in 2019, Answers has been challenging those legacy players and redefining the customer service space. We are the only platform that gives businesses an actual real-time view of their support operations and offers a first-of-its-kind AI customer care manager. With a leading product and top user satisfaction ratings for ease of doing business with (96%) and account administration (92%), Answers will continue to push the market to adopt more innovative solutions.
What our customers are saying about us
We might be the newest kid on the block but we have created a unique and innovative solution that support leaders love. G2 reviewers praised Wix Answers for its ease of use, real-time capabilities, and tools that make support teams run more efficiently:
“The most helpful thing about Wix Answers is that it's super efficient to use, it's more organized than what we had in the past. I can follow up better on every ticket, and most importantly, it saves a lot of time since I can use it the way I want it to be.”
“Wix Answers enables our small startup to provide expert level customer support with a lean team.”
“It's a great resource for centralizing user information, as well as the latest interactions and user journey. It's pretty easy to understand and use. You get to see real-time interactions with other agents. As if we were working together in person.”
“Our Wix Answers Knowledge Base is a valuable tool in the running of our business, as we use it to educate and inform our Franchisee network. When we built our bespoke software platform for the network, this was the best way to create a simple, effective "Instruction Manual" online.”
“Wix Answers provides great visual overviews of tickets currently in our queue, indicating clearly the SLA timer on each, and if an agent is already assigned to the ticket. Wix also provides a vast amount of filters to create specialized views so that we can pinpoint quickly which tickets need to be prioritized. As a shift manager, these filters and views are invaluable in helping me achieve our agreed SLAs.”
See what all the hype is about
Request a demo today to learn more about Wix Answers and see why it’s the trusted platform of fast-growing brands like Getty Images, Rakuten Viber, Sweaty Betty, and MyHeritage.
