Now that you’ve created your knowledge base it’s time to start filling it with helpful articles, FAQs, step-by-step guides, tutorials and more for your users to feast on. This tutorial will guide you through the process of how to create categories and how to add articles into your help center. In order for your help center to remain organized and therefore easy to navigate for your users, you can start by dividing your content into different categories. Wix Answers automatically creates three main categories for you (getting started, account and FAQ) but you can add as many additional categories as you need. You also have the option to create a subcategory within each article.
Once your help center is looking neat and orderly it’s time to start adding your content. For each article that you add in you can customize the title, text as well as add design features (images, videos, links and GIFs). There are three types of articles available:
Articles: These are most commonly used for tutorials or guides.
Feature requests: A great solution for collecting common requests from users.
Known issues: Keep your users in the loop by notifying them of known issues or bugs.
After you’ve published your article you can select the option for your followers to be notified that you’ve got fresh content available in your help center. You can stay on top of your performance by gaining access to detailed stats from each article such as: number of views, number of followers and votes to see how many people found the article helpful. So, are you ready to start filling your own help center with insightful content? Press ‘play’ to discover more.
Want to create your own help center? Try Wix Answers now!