As we face these extraordinary times that bring never before seen challenges, I wanted to take a moment to acknowledge and address your concerns personally. I have a heavy heart as each day COVID-19 is having a bigger impact on our communities. Most likely, you are working from home just like me and adjusting to this new reality on a day-by-day basis.
As someone who has grown out of a support department, being the VP of Customer Solutions at Wix.com for many years, managing agents, answering tickets myself in times of crisis and exponential growth, I’ve had the chance to be hands-on in the customer support industry. I can confidently say that we’re in this together and I fully understand this time of uncertainty and the challenges you’re currently facing.
12 years ago, Wix Answers was born out of Wix.com’s support department, answering a need for a better experience for Wix’s customers. Our mission has always been to enable businesses to efficiently and quickly communicate with their customers. Especially in times like these with more incoming requests and customers becoming understandably more persistent. So, I feel the full responsibility to enable you to give much-needed answers and information in this high-stress environment.
We recognize the critical role our technology plays in your continued business success. Rest assured, Wix Answers remains fully operational, consistently monitored and fully capable of dealing with the spike in traffic - while providing support to millions of users around the world.
We feel it’s part of our social responsibility to make sure that your business is able to at least address the biggest challenge of communicating with your customers, providing them with up-to-date information in the most straightforward way, by offering both our Knowledge Management Solution and Call Center completely for free during the time of COVID-19.
Our team at Wix Answers is here to support you during these unprecedented times and we’re available for any questions or concerns you might have.
Most importantly, stay safe and healthy.