top of page

A message from our CEO, Elad Eran, during times of COVID-19

As we face these extraordinary times that bring never before seen challenges, I wanted to take a moment to acknowledge and address your concerns personally. I have a heavy heart as each day COVID-19 is having a bigger impact on our communities. Most likely, you are working from home just like me and adjusting to this new reality on a day-by-day basis.


As someone who has grown out of a support department, being the VP of Customer Solutions at Wix.com for many years, managing agents, answering tickets myself in times of crisis and exponential growth, I’ve had the chance to be hands-on in the customer support industry. I can confidently say that we’re in this together and I fully understand this time of uncertainty and the challenges you’re currently facing.


12 years ago, Wix Answers was born out of Wix.com’s support department, answering a need for a better experience for Wix’s customers. Our mission has always been to enable businesses to efficiently and quickly communicate with their customers. Especially in times like these with more incoming requests and customers becoming understandably more persistent. So, I feel the full responsibility to enable you to give much-needed answers and information in this high-stress environment.


We recognize the critical role our technology plays in your continued business success. Rest assured, Wix Answers remains fully operational, consistently monitored and fully capable of dealing with the spike in traffic - while providing support to millions of users around the world.


We feel it’s part of our social responsibility to make sure that your business is able to at least address the biggest challenge of communicating with your customers, providing them with up-to-date information in the most straightforward way, by offering both our Knowledge Management Solution and Call Center completely for free during the time of COVID-19.



Our team at Wix Answers is here to support you during these unprecedented times and we’re available for any questions or concerns you might have.


Most importantly, stay safe and healthy.

Elad Eran


25件のコメント


Glazeee
Glazeee
10月22日

Thanks for this article! Moto X3M 6: Spooky Land is my go-to for bone-chilling speed and thrilling dirt bike fun!

いいね!

Robert Wiseman
Robert Wiseman
10月22日

The Only Murders in the Building Selena Gomez Two Tone Coat is the ultimate blend of sophistication and bold design. Its unique two-tone color scheme is perfect for anyone looking to add a touch of modern flair to their wardrobe. Whether you’re a fan of the show or just love high-quality fashion, this coat will quickly become a staple in your collection.

いいね!

lavoxo9155
10月07日

Reading that article was a wonderful experience. Complete with a wealth of content and rich with information. jacksmith

いいね!

biden90662
10月07日

thank you very much fnf mods

編集済み
いいね!

snow
snow
9月30日

A lot of information is given about the problems, and everything is clear and honest. There's no doubt that having the information is helpful. Is my website making a lot of money from sales? Take a look at these things: five nights at freddy's

いいね!

All Set!

Support insights are on the way to your inbox.

Take your CX to the next level.

Drive customer happiness with actionable pro tips and insights to level up your customer support.

I agree to Wix Answers using my details in order to contact me for marketing purposes in line with the Privacy Policy.

bottom of page