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Virtual Q&A

Learn to navigate agile communications during COVID-19 with customer success experts from Muck Rack and Platterz

Life After Offices: Pivoting to Remote Customer Communications

Megan Bowen

VP Customer Success

Vanessa Hannay

Director of Customer Success

Nika Fel

Head of Customer Care English Teams TLV

Communication is changing. Is your strategy keeping up?

Customer success experts from Platterz, the enterprise food and culture platform, and Muck Rack, a software solution for PR professionals and journalists, sat down with Wix for a behind the scenes Q&A on customer support in the context of a global crisis that is changing the way we all work.

Watch to learn:
 

  • Building and maintaining customer relationships in rapidly changing work environment
     

  • Techniques for establishing trust through internal and external communications
     

  • How to measure customer support while working remotely

Watch the Q&A