Support, guide and scale with knowledge
A knowledge management solution that lets you create a self-service center for customers, a support tool for agents and a company-wide knowledge hub.
Increase CSAT and deflect tickets with a self-service hub, giving customers the ability to find answers on their own.
Make it easy to find your content on Google with out-of-the-box SEO
Customize the look and feel of the help center to 100% fit your brand
Use contextual help widgets to let customers easily find answers wherever they are
Get actionable insights that help improve content and reveal product issues
For support teams
Empower agents with easy access to accurate knowledge and reduce levels of frustration for your customers.
Ensure support agents stay consistent in their replies by using help articles for their customer responses
Bridge knowledge gaps with one go-to knowledge source
Simplify and shorten onboarding by letting agents educate themselves
For the company
Make knowledge accessible to the entire company and easily share information with all teams.
Keep all employees in the know with company announcements, products updates, HR documents, and IT guides
Streamline onboarding for all teams by providing essential information, guidelines and how to’s
Let departments create their own knowledge bases that can also be used company-wide as a library for a specific topic