KNOWLEDGE MANAGEMENT - USE CASES:
Support, guide and scale with knowledge
A knowledge management solution that lets you create a self-service center for customers, a support tool for agents and a company-wide knowledge hub.
For customers
Increase CSAT and deflect tickets with a self-service hub, giving customers the ability to find answers on their own.
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Make it easy to find your content on Google with out-of-the-box SEO
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Customize the look and feel of the help center to 100% fit your brand
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Use contextual help widgets to let customers easily find answers wherever they are
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Get actionable insights that help improve content and reveal product issues
For support teams
Empower agents with easy access to accurate knowledge and reduce levels of frustration for your customers.
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Ensure support agents stay consistent in their replies by using help articles for their customer responses
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Bridge knowledge gaps with one go-to knowledge source
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Simplify and shorten onboarding by letting agents educate themselves
For the company
Make knowledge accessible to the entire company and easily share information with all teams.
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Keep all employees in the know with company announcements, products updates, HR documents, and IT guides
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Streamline onboarding for all teams by providing essential information, guidelines and how to’s
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Let departments create their own knowledge bases that can also be used company-wide as a library for a specific topic
