self-service success rate
With the help widget, customers can access knowledge anywhere on the website or product.
sign-ups through help center
The help center acts as a conversion tool, uncovering the product’s functionality to prospects.
help centers, zero dev
Guides and help articles supporting customers in 13 languages, worldwide.
new agent onboarding
AI-powered reply box helps new agents to answer faster and more accurately.
See who’s working on what articles, use filters to view specific content, and allow your team to collaborate on improvements.
Articles can be accessed from your help center, anywhere in your product or website, and search engines.
Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort and in multiple languages.
Serve up answers wherever your customers need them. You can embed as many help widgets as you want, anywhere you want — each one customizable for any context or flow.
The importance of self-service for your business
Building a knowledge base: how to get started
How to create internal knowledge base and help widget