KNOWLEDGE MANAGEMENT

Reduce contact volume, put your knowledge first.

Give customers and agents the information to resolve issues faster.

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self-service success rate

With the help widget, customers can access knowledge anywhere on the website or product.

97%

sign-ups through help center

The help center acts as a conversion tool, uncovering the product’s functionality to prospects.

90%

help centers, zero dev

Guides and help articles supporting customers in 13 languages, worldwide.

13

new agent onboarding

AI-powered reply box helps new agents to answer faster and more accurately.

2.5h

Save time and effort with  integrated knowledge

Create a self-service center for your customers, an internal knowledge base tool for agents, and a go-to content hub for any department in your company.

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For customers

For customers
For support teams

For support teams

For the company

For the company

It’s that easy

Create knowledge

Create

Customize the design to perfectly fit your brand, easily create articles and categorize content for quick access.

Manage knowledge

Manage

See who’s working on what articles, use filters to view specific content, and allow your team to collaborate on improvements.

Consume knowledge

Consume

Articles can be accessed from your help center, anywhere in your product or website, and search engines.

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Optimize knowledge

Optimize

Get the insights you need to make sure your knowledge is performing optimally for your customers, agents and company.

Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort and in multiple languages.

Darren VanderVort

Product Manager

Knowledge everywhere

Serve up answers wherever your customers need them. You can embed as many help widgets as you want, anywhere you want — each one  customizable for any context or flow.

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Make knowledge easily accessible across your product or website

Learn more

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Expert Tips

The importance of self-service for your business

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Blog

Building a knowledge base: how to get started

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Expert Tips

How to create internal knowledge base and help widget

Our pricing is simple

Unlock all knowledge management features for $24/user/month (billed annually)

No extra charges, paid add-ons or hidden fees