Rethink knowledge management

Let customers find answers on their own, guide agents and provide one source of truth for the company.
Make your knowledge simple to create, manage and consume.

Your knowledge, working for everyone

Create a self-service center for your customers, an internal knowledge base tool for agents, and a go-to content hub for any department in your company.

Faster agents, happier customers

Yotpo, an eCommerce marketing platform, boosted its CSAT and team efficiency using the Answers knowledge management platform.

It’s that easy

Create

Customize the design to perfectly fit your brand, easily create articles and categorize content for quick access.

Manage

See who’s working on what articles, use filters to view specific content, and allow your team to collaborate on improvements.

Consume

Articles can be accessed from your help center, anywhere in your product or website, and search engines.

Optimize

Get the insights you need to make sure your knowledge is performing optimally for your customers, agents and company.

Knowledge everywhere

Serve up answers wherever your customers need them. You can embed as many help widgets as you want, anywhere you want — each one  customizable for any context or flow.

Learn more

Expert Tips

The importance of self-service for your business

Watch »

Blog

Building a knowledge base: how to get started

Read »

Expert Tips

How to create internal knowledge base and help widget

Watch »

Our pricing is simple

Unlock all knowledge management features for $24/user/month (billed annually)
No extra charges, paid add-ons or hidden fees

Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort and in multiple languages.

Darren VanderVort, Product Manager

From our blog

Virtual Event: Customer Support Matters

Train support agents remotely with Wix Answers + Enabley

Remote work environments: adjusting your communication with customers