One system for all real-time and offline support channels

Efficiency
Agents are focused only on helping customers without having to switch between tabs or platforms


One view
With a single timeline for interactions and all the knowledge agents need


Consolidation
One system for all channels lets you eliminate the costs and inefficiencies of maintaining multiple vendors

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why-answers

360° view of customers

Full picture
A complete customer profile for agents, team leaders and the organization along with actionable insights to address product and support gaps


In one place
Full view of customers’ interactions, history and personal information all in one place


Better customer experience
A consistently higher quality, more seamless customer support experience

Knowledge managed from one place

For customers
To find answers with a Google search or from anywhere in your product or website


For agents
To have instant access to AI-powered suggested articles that are linked or copy/pasted into replies


For teams
To create one go-to department-specific knowledge source that helps them do their job better

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Contextual support for anyone, anywhere

For customers
Interact with customers anywhere they need you with an unlimited number of help widgets that include any combination of channels


For agents and other employees
Use help widgets to make knowledge accessible for agents or employees company-wide

Scale smoothly and cost effectively

Make your operation simple

Simplify complex day-to-day support operations with no workarounds or added development


Get rid of ‘legacy’ costs
All channels are built in out of the box, so no more expensive development or ongoing maintenance you get with legacy systems


Choose a plan, unlock all features
Access all new features in your plan as our platform evolves, with no additional costs

why-answers

Let us show you how easy support can be