Rethink knowledge management

Let customers find answers on their own, guide agents and provide one source of truth for the company.
Make your knowledge simple to create, manage and consume.

Your knowledge, working for everyone

Create a self-service center for your customers, an internal knowledge base tool for agents, and a go-to content hub for any department in your company.

Faster agents, happier customers

Yotpo, an eCommerce marketing platform, boosted its CSAT and team efficiency using the Answers knowledge management platform.

It’s that easy

Create

Customize the design to perfectly fit your brand, easily create articles and categorize content for quick access.

Manage

See who’s working on what articles, use filters to view specific content, and allow your team to collaborate on improvements.

Consume

Articles can be accessed from your help center, anywhere in your product or website, and search engines.

Optimize

Get the insights you need to make sure your knowledge is performing optimally for your customers, agents and company.

Knowledge everywhere

Serve up answers wherever your customers need them. You can embed as many help widgets as you want, anywhere you want — each one  customizable for any context or flow.