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Integrate your workflows with Wix Answers

Connect the business apps you use daily or expand your support capabilities with APIs and webhooks.

Ready-to-use integrations

Salesforce

Pull CRM data, including custom fields, from Answers to Salesforce and vice versa.

 

This integration equips your support teams with all relevant details on customers they are responding to and gives sales teams the context they need to move deals forward.

Slack

Receive notifications in a dedicated Slack channel whenever a new ticket is created or replied to. This removes the need to switch back and forth between communication channels.

 

Use the Answers-Slack integration to collaborate with multiple teams on customer issues, get answers quickly from the right person, and resolve customer cases faster.

Jira

Allow seamless collaboration between support and dev teams to make sure issues are being addressed and prioritized as needed.

 

Agents can view, link, and create Jiras directly within support tickets, without affecting workflows.

Zapier

Bring the tools your organization is already using into Wix Answers without needing any coding skills. With the Zapier integration, you can integrate numerous apps such as Trello, Asana, Mailchimp, and Google forms/sheets.

 

No need to switch between systems or spend time on repetitive tasks - automate workflows to add or update tickets, users’ information, and move data into Answers.

CrowdIn

Localize your business as you scale globally by enabling customers to help themselves in their native language with translated articles, guides, and FAQs.

 

Streamline content localization processes directly from inside Answers and manage all translation-related tasks easily without the need to outsource.

“The CrowdIn integration was completely intuitive when I started using it. All I needed was a quick walkthrough of 5 minutes to get a hang of it.” 

Frida Scheidhauer, German account manager at Getty.

More tools to help you automate workflows

Allow growth without needing to hire a team or outsourcing translations. Translate customer’s messages within the ticket by using the Unbabel integration to stay focused on hiring talented support agents in any language, keeping ticket-resolution goals on track.

Make quality checks seamless by linking tickets with the Klaus app. Track and review agent responses to keep support teams aligned, without compromising on CSAT.

Make it easier for your agents to meet customer expectations and minimize time spent on extra steps by putting all of your HubSpot data directly on a customer’s ticket.  With all information in one place, associate customers instantly with a contact, company or deal.

Onboard new agents and keep all teams updated on new products, features, and policies by embedding Wix Answers knowledge base articles into Enably training sessions. Use existing content to educate agents on specific workflows, whether they work in your office or remotely.

Answers was built to be flexible

Collaboration across teams works best when processes flow easily and you have the tools you’re used to working with. Use Answers Webhooks and APIs to maximize efficiency and customize your support flows.

Become more efficient with all channels and third-party apps in one platform

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