A Different Kind of Support Solution
Top Support Issues
Help your internal teams understand the most common customer pain points so you can build a better product.
Single Customer View
Access a continuous timeline of each customer’s support history in every ticket, no matter how they’ve been in touch—phone, email, social media or live chat.
Choose from designer-made templates and tailor your customer self-service center to match your brand.
Create a Stunning Help Center
Set up your help desk in minutes—just choose a template, customize to suit your brand, add articles and click publish. Our knowledge base software lets you easily create and manage FAQs, step-by-step guides & more. You’ll also get powerful insights to help you better understand your customers and their needs.
Manage Tickets from Multiple Channels
Easily manage, track and prioritize support tickets from multiple channels. However customers get in touch—email, phone or social media—you can answer them more efficiently. Send articles right from your knowledge base, get automatic article recommendations, and add custom fields to contact forms for more accurate customer information.
Support by Phone with a Built-in Call Center
Give everyone phone support from the same customer service software you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number. Customers can request a callback, giving them the service they need when it suits them best.
Chat with Customers Anywhere On Your Website
Deliver immediate, personalized support with live chat. Get each conversation started with your own automated message. You can also send customers support articles the instant they need them with your entire knowledge base a click away in every chat.
Get Actionable Insights for Better Business Decisions
Check your team’s performance, ticket response times & customer satisfaction ratings — right from your help desk software. Your knowledge base and ticketing system work seamlessly together, giving you insights on your customers, support and products.
See What Our Users Are Saying
Education Manager, Fiverr
“Answers Knowledge Base is much better than other solutions we’ve used in the past. The user interface is easy to work with! The CSS is easy to customize and add custom scripts. I also love the help widget. I’d absolutely recommend Wix Answers.”