Built by Wix to Support 150M Users
Wix Answers help desk software makes it possible for businesses of all sizes to support their customers. Plus, you’ll gain valuable insights, so you can make informed, data-driven decisions.
Get a Stunning Help Center
Set up your help desk in minutes—just choose a template, customize to suit your brand, add articles and click publish. Our knowledge base software lets you easily create and manage FAQs, step-by-step guides & more. You’ll also get powerful insights to help you better understand your customers and their needs.
Manage Tickets from Multiple Channels
Easily manage, track and prioritize support tickets from multiple channels. However customers get in touch—email, phone or social media—you can answer them more efficiently. Send articles right from your knowledge base, get automatic article recommendations, and add custom fields to contact forms for more accurate customer information.
Support by Phone with a Built-in Call Center
Give everyone phone support from the same customer service software you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number. Customers can request a callback, giving them the service they need when it suits them best.
Anywhere on Your Website
Give your customers support right when they need it. Embed a widget anywhere on your site, so customers can search your entire knowledge base for articles and tutorials or submit a ticket. You can customize it to match your brand so it fits right in.
Make Better Business Decisions with Insights
Check your team’s performance, response times and customer satisfaction ratings—right from your help desk. Your knowledge base and ticketing system work seamlessly together, giving you insights on your customers, support and products.
See What Our Users Are Saying
Education Manager, Fiverr
“Answers Knowledge Base is much better than other solutions we’ve used in the past. The user interface is easy to work with! The CSS is easy to customize and add custom scripts. I also love the help widget. I’d absolutely recommend Wix Answers.”
Get Up and Running in Minutes
Quick, Easy Setup
Set up your help desk, call center and more in just a few simple steps.
Do It Yourself
Easily create and manage everything yourself—no tech skills needed.
Change the look and feel of your help desk so it suits your brand and business.
Make it easier for everyone to find your website and help center online.