Your Customer Support Powered by Wix Answers

Wix Answers comes complete with a knowledge base, built-in call center and multi-channel ticketing system for your business.

 

Built by Wix to Support 150M Users

Wix Answers help desk software makes it possible for businesses of all sizes to support their customers. Plus, you’ll gain valuable insights, so you can make informed, data-driven decisions.

Get a Stunning Help Center

Set up your help desk in minutes—just choose a template, customize to suit your brand, add articles and click publish. Our knowledge base software lets you easily create and manage FAQs, step-by-step guides & more. You’ll also get powerful insights to help you better understand your customers and their needs.

 

Manage Tickets from Multiple Channels

Easily manage, track and prioritize support tickets from multiple channels. However customers get in touch—email, phone or social media—you can answer them more efficiently. Send articles right from your knowledge base, get automatic article recommendations, and add custom fields to contact forms for more accurate customer information.

 

Support by Phone with a Built-in Call Center

Give everyone phone support from the same customer service software you use for your knowledge base and ticketing system. Now you can make and take calls from your own 1-800 number. Customers can request a callback, giving them the service they need when it suits them best.

 

Help Customers

Anywhere on Your Website

Give your customers support right when they need it. Embed a widget anywhere on your site, so customers can search your entire knowledge base for articles and tutorials or submit a ticket. You can customize it to match your brand so it fits right in.

Make Better Business Decisions with Insights

Check your team’s performance, response times and customer satisfaction ratings—right from your help desk. Your knowledge base and ticketing system work seamlessly together, giving you insights on your customers, support and products.

 

See What Our Users Are Saying

Education Manager, Fiverr 

Oren Ben-Ami

“Answers Knowledge Base is much better than other solutions we’ve used in the past. The user interface is easy to work with! The CSS is easy to customize and add custom scripts. I also love the help widget. I’d absolutely recommend Wix Answers.”

Get Up and Running in Minutes

Quick, Easy Setup

Set up your help desk, call center and more in just a few simple steps.

Do It Yourself

Easily create and manage everything yourself—no tech skills needed.

100% Customizable

Change the look and feel of your help desk so it suits your brand and business.

Best-in-Class SEO

Make it easier for everyone to find your website and help center online.

 

Start Your 14-Day Free Trial

Support your customers today with Wix Answers all-in-one help desk software.

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Get Wix Answers, the help desk software that makes it easy to support your customers. Wix Answers comes with live chat, a help center, ticketing system, and built-in call center. With our easy to use customer support software, you’ll have all the tools you need to support your customers and your business.

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