The only unified customer support solution.

Wix Answers puts all support channels under the same platform. So knowledge base, tickets, chats, and calls work together as one.

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The only unified customer support soluti

Support starts and ends with knowledge

Let knowledge guide your customers, agents and entire company.

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Self-service

Offer customers instant access to the right answers.

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Knowledge library
For agent onboarding, internal training and employees company-wide.

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In-product contextual support
Place relevant articles exactly where users need them.

No more: “describe your issue again”

Our single timeline view helps agents boost efficiency and always be in-the-know when engaging with customers. Agents can see all customer interactions, details and history without having to navigate between tabs. 

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“Our main challenge is that we’re a small team with a high volume of users, so we were looking for a very flexible system that accommodates those needs.”

Moty Rokach

Senior Director, Customer Service & Operations

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Only one source of data

Get a clearer picture of your agents, customers and products. With all your data in one platform, you save time and hassle and you get a single source of truth with actionable insights.

Smooth, cost-effective scalability

Growth doesn’t have to be painful.

8-hour agent onboarding

A single UI for all channels makes it easy for new agents to be ready on day one.

Seamless expansion

Localize your content with simple, built-in translation workflows.

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Future proofing

When you purchase your plan, you get full access to new features and product updates.

Resources for CX pros

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BLOG

4 qualities SMBs need from a customer support platform
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EXPORT TIPS

The importance of self-service for your business

Scale with confidence.