Beginner’s Guide to Help Desk Software

Find out how your business can start providing effective customer support.


What Is Help Desk Software?

Help desk software makes it possible to provide customer support, manage your team and gain valuable insights. With your own help desk, you can make it easy for people to find answers on their own or with the help of a support agent. Providing customer support is an integral part of building brand loyalty. With the right customer support platform you can streamline your workflow by setting up automations and multi-channel ticketing. Providing great customer support all starts with your help desk.

Grow Your Business with Effective Customer Support

Streamline Your Workflow

Through a multi-channel ticketing system, agents can track, prioritize and answer tickets from your help center, email or social accounts all in one place. This makes it easier to organize your workflow and answer tickets efficiently.

Understand Your Customers

Discover your customers’ pain points and get valuable insights on your business. With help desk software you’ll understand your customer’s better, see which questions they’re asking, and which answers are the most helpful.

Empower Your Customers

Provide a self-service option for your customers. By creating a knowledge base with articles, tutorials and FAQs, you make it possible for customers to search for answers on their own in your help center.

Why Does My Business Need a Help Desk? 

Every business needs a streamlined way to provide customer support.

Support Your Customers

Make all your resources accessible to your customers through a help center. With Wix Answers you can customize your help center to match your brand. There, customers will be able to find the answers they’re looking for, and agents will be able to quickly reference articles they need. It’s the perfect customer support solution for any enterprise, small and medium-sized business or online store.

Support Your Teams

Service desk software isn’t just for customers. It can also be used internally to help your employees find answers, or help your support team and management track tickets, calls and most viewed articles. With a help desk, your company can create articles, step-by-step tutorials and FAQs to answer questions, build customer loyalty and improve brand credibility.


Your All-in-One Help Desk Software

If you’ve decided a help desk is the right choice for you, it’s time to decide which customer service software fits your business best. Choose which help desk suits your business best with our help desk guide.

If you want a help desk that comes complete with a knowledge base, built-in call center, multi-channel ticketing system and live chat, try Wix Answers. It was built by Wix to support 150 million users worldwide, and now it’s available for businesses of all sizes.

Help Center

Multi-Channel Ticketing

Help Widget

Live Chat

Knowledge Base

Call Center

"Answers Knowledge Base is much better than other solutions we've used in the past. The user interface is easy to work with! I also love the help widget. I’d recommend Wix Answers."

Oren Ben-Ami
Education Manager, Fiverr 

Customer Support Starts with Wix Answers

Customizable Help Center

Set up and customize your help center in minutes. Just choose a template and customize the colors, images and logo to match your brand. Customers will be able to browse and find articles you created in the knowledge base software.

Live Chat

Connect with visitors in real-time using live chat. Instantly answer your customers questions right on your website.

Multi-Channel Ticketing

Manage, track and prioritize support tickets from multiple channels—email, phone or social media. However customers get in touch, you can assign agents to answer their tickets directly from your help desk. 

Help Widget

Embed a help widget anywhere on your site. Customers will be able to search your entire knowledge base for articles and tutorials right when they need it.

Built-in Call Center

Make and take calls from your own 1-800 number. Customers can request a callback when it suits them best and your agents can use call queuing to deal with high volume calls, add other agents or transfer calls seamlessly. 

Business Insights 

Track your team’s performance, response times and customer satisfaction ratings—right from your help desk software. Better understand your customers’ needs, so you can make better business decisions.

Start Your 14-Day Free Trial 

Track your team’s performance, response times and customer satisfaction ratings—right from your help desk software. Better understand your customers’ needs, so you can make better business decisions.


Get More Expert Tips for Your Customer Support

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