Choose a beautiful template and change it to suit your business. You can add your brand’s colors, logo and much more.
Rich Content Editor
Add photos and videos to your articles. The editor lets you change anything to see how it will look to your customers.
Make translating any article seamless to give global customers information in their language.
Add a help widget to any part of your website, showcasing useful articles from your knowledge base.
Your knowledge base supports 11 languages. Localize content to better serve customers in their own language.
Get feedback and statistics on your most popular articles, trending searches, feature requests and more.
Your knowledge base content adds to your SEO, making it easier for everyone to find you online.
Restrict access to agents only, add a registration element or make your whole help center public.
Help center, ticketing system and call center features to give your customers the best support.
Manage and track tickets from multiple channels - phone, email, Facebook, your help widget and more.
Add a simple automation system based on if/then logic that lets you assign new tasks, update fields and more in a click.
Automatically recommend articles to customers based on what they’re asking in their support tickets.
Add custom fields to your contact forms to get accurate insights into what customers are looking for.
Link Article to a Ticket
Search for articles in your help center and share them with your customers directly through your ticketing system.
Tickets are automatically separated according to language, ensuring you get the right ticket to the right agent.
See all of your stats in one place, find out what your customers are looking for and see how your support team is performing.
Assign tickets to groups or individuals. Your team members will be notified whenever they’re mentioned in a ticket.
Cloud-based Call Center
Set up your call center in minutes and get your own 1-800 number - no download necessary.
Multiple Call Types
Make and take calls seamlessly, or let customers request a callback to get service at a time that suits them.
Interactive Voice Response (IVR)
Set up your IVR to interact with customers and direct their call to the right agent or group.
Get the full picture of how your call center is operating, from call waiting and processing times to agent activities.
Deal with high call volumes by keeping customers on hold until an agent becomes available.
Unlimited Concurrent Calls
Make and take as many calls as you need to, at the same time, from multiple numbers.
Ensure every call is routed to the correct support agent or group within your team.
Track your team’s performance by getting insights into call length, customer locations and more. Coming soon!
Provide support for customers seeking immediate help. Utilize Ticketing System, articles, and saved replies in one place.
Customize every aspect of your live chat: content, fonts and colors to create branded, professional experience.
Chat with your customers in their own language, no matter where they are in the world.
Make it easy for customers to get in touch via chat outside your business hours with custom contact forms.
Access valuable customer data while you chat, by connecting apps like Slack and Salesforce with Wix Answers.
Set up your live chat software’s hours of operation for each day of the week or make yourself available 24/7.
Create custom input fields, set up triggered events in live chat and more with Wix Answers APIs.
Instantly send your customers support articles, integrated from your knowledge base.
Analyze your KPIs and make data-driven decisions regarding your entire support workflows and efficiency.
Top Issues Insights
See which questions appear most frequently and where your customers need extra help so you can optimize their experience
Ticket Insights: Statistics
Analyze extensive tickets data. Set time ranges, apply filters, and select metrics to identify key areas to improve upon.
Compare ticket stats for agents under time ranges. View solved tickets, number of replies and satisfaction.
Compare ticket stats for groups of agents. View solved tickets, number of replies, median response time and satisfaction rate.
Get a clear view of your help center traffic, flows and how helpful it is for your customers.
Take a look at article trends and view more in-depth statistics.
Feature Requests Insights
Find out which features your customers really want according to the most voted feature requests.