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Answers CX Library

Explore the latest support industry best practices, webinars, research, and events.

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Best practices

4 essential reasons to focus on self-service

Learn how to execute a winning self-service strategy in today's new customer support reality

Most popular

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Report

On Demand

3 quick tips for scaling your support organization in 2020, based on a Harris Poll Survey

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Checklist

On Demand

Get practical steps on how to optimize your self-service offering

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Recorded event

On Demand

What are the top challenges
facing customer support in this unique global moment?

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Webinar

On Demand

Leading video conference company, BlueJeans, on unexpected support challenges

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Best practices

Find out how to keep team communication strong in this new remote reality

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eBook

On Demand

Explore these 6 strategies to make your customer support stand out

Explore more resources

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Video

On Demand

Discover how to adjust your customer support strategy to a work-from-home environment

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Whitepaper

On Demand

Learn how to overcome 5 challenges support leaders like you face every day

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Video

On Demand

Explore customer support tech trends in 2020 with CS executives from Fiverr, Sisense and Yotpo

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Fireside Chat

On Demand

Get an inside look at how MyHeritage and Wix.com successfully scaled their support operations

Upcoming webinars & events

Recorded event

Coming soon: CX festival (recorded)

In case you've missed it: watch Amazon, Glossier, The North Face, WeWork, and 26 global brands on the first ever digital festival, dedicated entirely to customer support.

Discover why one platform for all channels is a more effective way to do support

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From our blog

Why working remotely is the future with John Riordan of Shopify

Virtual Event Recap: The CX Festival

6 customer support trends you’ll need to know this 2020