Answers CX Library

On Demand

Access the CX Festival session library

In case you’ve missed it: watch Glossier, The North Face, WeWork, The New York Times and 22 other global brands share behind-the-scenes insights about customer support.

Report

On Demand

3 quick tips for scaling your support organization in 2020, based on a Harris Poll Survey

Checklist

On Demand

Get practical steps on how to optimize your self-service offering

Recorded event

On Demand

What are the top challenges
facing customer support in this unique global moment?

Webinar

On Demand

Leading video conference company, BlueJeans, on unexpected support challenges

Best practices

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Find out how to keep team communication strong in this new remote reality

eBook

On Demand

Explore these 6 strategies to make your customer support stand out

Video

On Demand

Discover how to adjust your customer support strategy to a work-from-home environment

Whitepaper

On Demand

Learn how to overcome 5 challenges support leaders like you face every day

Best practices

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Learn how to execute a winning self-service strategy in today's new customer support reality

Video

On Demand

Explore customer support tech trends in 2020 with CS executives from Fiverr, Sisense and Yotpo

Fireside Chat

On Demand

Get an inside look at how MyHeritage and Wix.com successfully scaled their support operations