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Answers CX Library

Explore the latest support industry best practices, webinars, research, and events.

Recorded event

On Demand

Watch Resolve2020: a CX event

CX execs from Zoom and Verizon Media and other industry leaders, including New York Times best-selling authors, discuss new insights, trends and strategies in customer support.

Most popular

Report

On Demand

3 quick tips for scaling your support organization in 2020, based on a Harris Poll Survey

Checklist

On Demand

Get practical steps on how to optimize your self-service offering

Recorded event

On Demand

What are the top challenges
facing customer support in this unique global moment?

Recorded event

On Demand

Watch global brands share behind-the-scenes insights about customer support

Best practices

Find out how to keep team communication strong in this new remote reality

eBook

On Demand

Explore these 6 strategies to make your customer support stand out

Explore more resources

Video

On Demand

Discover how to adjust your customer support strategy to a work-from-home environment

Whitepaper

On Demand

Learn how to overcome 5 challenges support leaders like you face every day

Recorded event

On Demand

Learn from leading video conference company, BlueJeans, how to overcome unexpected support challenges.

Video

On Demand

Explore customer support tech trends in 2020 with CS executives from Fiverr, Sisense and Yotpo

Best practices

Learn how to execute a winning self-service strategy in today's new customer support reality

Upcoming webinars & events

Discover why one platform for all channels is a more effective way to do support