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Answers CX Library

Explore the latest support industry best practices, webinars, research, and events.

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Recorded event

On Demand

Access the CX Festival session library

In case you’ve missed it: watch Glossier, The North Face, WeWork, The New York Times and 22 other global brands share behind-the-scenes insights about customer support.

Most popular

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Report

On Demand

3 quick tips for scaling your support organization in 2020, based on a Harris Poll Survey

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Checklist

On Demand

Get practical steps on how to optimize your self-service offering

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Recorded event

On Demand

What are the top challenges
facing customer support in this unique global moment?

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Webinar

On Demand

Leading video conference company, BlueJeans, on unexpected support challenges

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Best practices

Find out how to keep team communication strong in this new remote reality

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eBook

On Demand

Explore these 6 strategies to make your customer support stand out

Explore more resources

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Video

On Demand

Discover how to adjust your customer support strategy to a work-from-home environment

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Whitepaper

On Demand

Learn how to overcome 5 challenges support leaders like you face every day

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Best practices

Learn how to execute a winning self-service strategy in today's new customer support reality

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Video

On Demand

Explore customer support tech trends in 2020 with CS executives from Fiverr, Sisense and Yotpo

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Fireside Chat

On Demand

Get an inside look at how MyHeritage and Wix.com successfully scaled their support operations

Upcoming webinars & events

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Virtual Event

Knowledge management strategy webinar

Join Deloitte and WIX Answers in an interactive webinar: How organizations can leverage their knowledge to meet their business goals in a dynamic market.

Discover why one platform for all channels is a more effective way to do support

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From our blog

4 qualities SMBs need from a customer support platform

eCommerce customer support expecting a holiday sales surge in 2020 (+stats)

5 Essential Components of A 2021 Customer Support Solution