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CUSTOMER INTERACTIONS

Effortlessly grow customer happiness.

Deliver effective resolution journeys with the only 360°,  code-free, real-time solution available.

Single timeline for all interactions

Single timeline for all interactions

Keep the conversation and context in one view no matter how users interact with you along their journey.

360° view of the customer

360° view of the customer

Be a couple of steps ahead in each conversation with user profile details and context.

AI tools for accuracy and efficiency

AI tools for accuracy and efficiency

Use AI-suggested articles and canned replies to make interactions more efficient and accurate.

View multiple interactions

in one timeline

Consolidate a customer’s support journey into one timeline. With a single view for calls, email, live chat, social media, and text messaging, you get perspective and context to make each customer interaction effortless and successful.

One timeline for all support interactions

“We close many more tickets with the same amount of agents. Now that we have the right tools we’re  saving time for both agents and customers.”

75%

One-touch resolution

+60%

Agent productivity

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Yakir Lasry, VP of Customer Relations at MyHeritage

30 sec

Agent response time

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Know who your customers are without asking them

Let customers know you’re already a couple steps ahead with profile details and context. Get all the user information you need for each conversation from the profile panel. It’s all there — custom fields, integrations, personal and technical details, and interaction history.

Bring two secret weapons to every conversation

Tap into your knowledge with AI. Include automated article suggestions from your knowledge base inside replies — pasted, attached or linked — and make conversations shorter and more accurate.

AI article suggestions

You bring the human touch. 

We’ll bring the tools for the win.