Single timeline for all interactions
Keep the conversation and context in one view no matter how users interact with you along their journey.
360° view of the customer
Be a couple of steps ahead in each conversation with user profile details and context.
AI tools for accuracy and efficiency
Use AI-suggested articles and canned replies to make interactions more efficient and accurate.
View multiple interactions
in one timeline
Consolidate a customer’s support journey into one timeline. With a single view for calls, email, live chat, social media, and text messaging, you get perspective and context to make each customer interaction effortless and successful.
“We close many more tickets with the same amount of agents. Now that we have the right tools we’re saving time for both agents and customers.”
Yakir Lasry, VP of Customer Relations at MyHeritage
Agent response time
Know who your customers are without asking them
Let customers know you’re already a couple steps ahead with profile details and context. Get all the user information you need for each conversation from the profile panel. It’s all there — custom fields, integrations, personal and technical details, and interaction history.
Bring two secret weapons to every conversation
Tap into your knowledge with AI. Include automated article suggestions from your knowledge base inside replies — pasted, attached or linked — and make conversations shorter and more accurate.