Use case interactions BG.jpg

CUSTOMER INTERACTIONS

Set up every interaction for success

Power your customer conversations with the knowledge, context and automation you need to get the win every time.  

Single timeline for all interactions

Keep the conversation and context in one view no matter how users interact with you along their journey.

Single timeline for all interactions

Keep the conversation and context in one view no matter how users interact with you along their journey.

Single timeline for all interactions

Keep the conversation and context in one view no matter how users interact with you along their journey.

View multiple interactions

in one timeline

Consolidate a customer’s support journey into one timeline. With a single view for calls, email, live chat, social media, and text messaging, you get perspective and context to make each customer interaction effortless and successful.

Know who your customers are without asking them

Let customers know you’re already a couple steps ahead with profile details and context. Get all the user information you need for each conversation from the profile panel. It’s all there — custom fields, integrations, personal and technical details, and interaction history.

Bring two secret weapons to every conversation

Tap into your knowledge with AI. Include automated article suggestions from your knowledge base inside replies — pasted, attached or linked — and make conversations shorter and more accurate.

Learn more

BLOG

Hiring More Support Agents Doesn't Mean Happier Customers

BLOG

How can support shape a customer-centric strategy

You bring the human touch. 

We’ll bring the tools for the win.

From our blog

Top 10 customer service traits & skills for your resume

How support can increase customer loyalty [5 tips]

8 Proven ways to prevent high call volume