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What makes us different?

Agent-centric technology

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Happy agent = happy customer

We are the first support platform to focus on agents — if they love what they’re using, customers will be satisfied 

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Intuitive UI

An intuitive single-view workspace with AI-powered replies enables less than 8-hour onboarding

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Built by agents

Created at Wix for agents by agents to address the challenges of satisfying customers in a high growth environment

See why agents love us »

One system for all real-time and offline support channels

Efficiency

Agents are focused only on helping customers without having to switch between tabs or platforms

 

One view

With a single timeline for interactions and all the knowledge agents need

 

Consolidation

One system for all channels lets you eliminate the costs and inefficiencies of maintaining multiple vendors

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"As a VP, I was always looking for something omnichannel that I don’t have to deal with a phone provider on one end, an email provider at another end, a ticketing system, help center, and separate statistics. Answers consolidates all these channels.”

360° view of customers

Full picture

A complete customer profile for agents, team leaders and the organization along with actionable insights to address product and support gaps

 

In one place

Full view of customers’ interactions, history and personal information all in one place 

 

Better customer experience

A consistently higher quality, more seamless customer support experience

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Knowledge managed from one place

For customers

To find answers with a Google search or from anywhere in your product or website

 

For agents

To have instant access to AI-powered suggested articles that are linked or copy/pasted into replies

 

For teams

To create one go-to department-specific knowledge source that helps them do their job better

"Wix Answers gave us the ability to create a help center the way we wanted in a short time frame with zero development, minimal effort, and in multiple languages."

Contextual support for anyone, anywhere

For customers

Interact with customers anywhere they need you with an unlimited number of help widgets that include any combination of channels

 

For agents and other employees

Use help widgets to make knowledge accessible for agents or employees company-wide

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Scale smoothly and cost effectively

Make your operation simple

Simplify complex day-to-day support operations with no workarounds or added development

Get rid of ‘legacy’ costs

All channels are built in out of the box, so no more expensive development or ongoing maintenance you get with legacy systems

Choose a plan, unlock all features

Access all new features in your plan

as our platform evolves, with no additional costs

See why agents love us »

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Scale smoothly and cost effectively

You’re a partner, not an account

You won’t be left to fend for yourself after signing a contract. We’ll help you achieve your long-term goals, and you will play a vital role in our product evolution and roadmap. 

See the difference we’ve made for our customers

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BLOG

Building a knowledge base: how to get started
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VIDEO

How to create an internal knowledge base and help widget

 Let us show you how easy support can be