Rethink knowledge management

Let customers find answers on their own, guide agents and provide one source of truth for the company.
Make your knowledge simple to create, manage and consume.

Your knowledge, working for everyone

Create a self-service center for your customers, an internal knowledge base tool for agents, and a go-to content hub for any department in your company.

For customers

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For support teams

For the company

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Faster agents, happier customers

Yotpo, an eCommerce marketing platform, boosted its CSAT and team efficiency using the Answers knowledge management platform.

Create

Customize the design to perfectly fit your brand, easily create articles and categorize content for quick access.

Consume

Articles can be accessed from your help center, anywhere in your product or website, and search engines.

Manage

See who’s working on what articles, use filters to view specific content, and allow your team to collaborate on improvements.

Optimize

Get the insights you need to make sure your knowledge is performing optimally for your customers, agents and company.

What does built-in call center really mean?

Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort and in multiple languages.

Darren VanderVort

Product Manager

Knowledge everywhere

Serve up answers wherever your customers need them. You can embed as many help widgets as you want, anywhere you want — each one  customizable for any context or flow.

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Learn more

Expert Tips

The importance of self-service for your business

Watch »

Blog

Building a knowledge base: how to get started

Read »

Expert Tips

How to create internal knowledge base and help widget

Watch »

Our pricing is simple

Unlock all knowledge management features for $24/user/month (billed annually)

No extra charges, paid add-ons or hidden fees

From our blog

The Ultimate Guide to Knowledge Management

5 tips for creating a customer-centric support organization

Why your customer experience efforts need a guiding principle