Rethink knowledge management
Let customers find answers on their own, guide agents and provide one source of truth for the company.
Make your knowledge simple to create, manage and consume.
Your knowledge, working for everyone
Create a self-service center for your customers, an internal knowledge base tool for agents, and a go-to content hub for any department in your company.
For support teams
For the company
Customize the design to perfectly fit your brand, easily create articles and categorize content for quick access.
Articles can be accessed from your help center, anywhere in your product or website, and search engines.
See who’s working on what articles, use filters to view specific content, and allow your team to collaborate on improvements.
Get the insights you need to make sure your knowledge is performing optimally for your customers, agents and company.
What does built-in call center really mean?
Wix Answers gave us the ability to create a help center exactly the way we wanted in a short time frame with zero development, minimal effort and in multiple languages.
Serve up answers wherever your customers need them. You can embed as many help widgets as you want, anywhere you want — each one customizable for any context or flow.
The importance of self-service for your business
Building a knowledge base: how to get started
How to create internal knowledge base and help widget