Nir Galpaz

VP Technical Services & Support

Yulia Ziv

Head of Product Marketing

Crisis management before the crisis.

Customer support expert Nir Galpaz from BlueJeans, the cloud-based video conferencing platform, sat down with Wix Answers for a behind the scenes Q&A on the unique demands of real-time support—they explore the shift to proactive tools for customer engagement, and how to provide reliable support when livestream communication platforms fail.

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Watch to learn:
 

• How to form a customer support action plan when the unexpected happens
   

• What 'always-on' availability means in a context of limited support resources
   

• Why a proactive support approach enables you to anticipate customers’ needs