Discover how to overcome unexpected support challenges from leading video conferencing platform BlueJeans
Saving the Customer Experience with Proactive Support
VP Technical Services & Support
Head of Product Marketing
Crisis management before the crisis.
Customer support expert Nir Galpaz from BlueJeans, the cloud-based video conferencing platform, sat down with Wix Answers for a behind the scenes Q&A on the unique demands of real-time support—they explore the shift to proactive tools for customer engagement, and how to provide reliable support when livestream communication platforms fail.
Watch to learn:
How to form a customer support action plan when the unexpected happens
What 'always-on' availability means in a context of limited support resources
Why a proactive support approach enables you to anticipate customers’ needs