Wix Answers Blog

Why social media customer service is key for growing etailers

Thoughts from Answers’ CEO: What the support industry gets wrong about phones

How customer service AI has evolved beyond the chatbot

It’s time to ditch inbound calls, here’s why and how

Mapping your customers’ support experience

The Great Resignation: How to retain your customer support team

Journey mapping your way to support operations success

Preparing eCommerce customer service for the holiday tidal wave

Future-proof your customer support strategy: 7 tips from CX experts

How to scale your customer support capabilities

Successfully continuing remote/hybrid work in the contact center

Top 10 biggest time-wasters for support agents

The secret to customer satisfaction is agent experience

The dos and don'ts of remote customer service

How omnichannel customer service gave rise to conversational support

Why the best support often means a less memorable CX

Your support agents may not be sharing knowledge—here’s why

The best customer service interview questions (and what to look for)

The ultimate guide to customer support operations

Is your business ready for a customer support BPO?