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18h 11m
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1h 52m
Wix Answers Blog
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Mar 24
6 min
Why social media customer service is key for growing etailers
Mar 16
3 min
Thoughts from Answers’ CEO: What the support industry gets wrong about phones
Mar 9
5 min
How customer service AI has evolved beyond the chatbot
Mar 2
5 min
It’s time to ditch inbound calls, here’s why and how
Feb 21
4 min
Mapping your customers’ support experience
Feb 8
5 min
The Great Resignation: How to retain your customer support team
Feb 3
4 min
Journey mapping your way to support operations success
Dec 9, 2021
3 min
Preparing eCommerce customer service for the holiday tidal wave
Nov 29, 2021
6 min
Future-proof your customer support strategy: 7 tips from CX experts
Oct 28, 2021
5 min
How to scale your customer support capabilities
Aug 4, 2021
4 min
Successfully continuing remote/hybrid work in the contact center
Aug 1, 2021
5 min
Top 10 biggest time-wasters for support agents
Jul 27, 2021
4 min
The secret to customer satisfaction is agent experience
Jun 8, 2021
5 min
The dos and don'ts of remote customer service
Jun 8, 2021
5 min
How omnichannel customer service gave rise to conversational support
May 25, 2021
4 min
Why the best support often means a less memorable CX
May 13, 2021
5 min
Your support agents may not be sharing knowledge—here’s why
Apr 22, 2021
6 min
The best customer service interview questions (and what to look for)
Apr 22, 2021
15 min
The ultimate guide to customer support operations
Apr 21, 2021
3 min
Is your business ready for a customer support BPO?
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