Wix Answers Blog

Preparing eCommerce customer service for the holiday tidal wave

Future-proof your customer support strategy: 7 tips from CX experts

How to scale your customer support capabilities

Successfully continuing remote/hybrid work in the contact center

Top 10 biggest time-wasters for support agents

The secret to customer satisfaction is agent experience

The dos and don'ts of remote customer service

How omnichannel customer service gave rise to conversational support

Why the best support often means a less memorable CX

Your support agents may not be sharing knowledge—here’s why

The best customer service interview questions (and what to look for)

The ultimate guide to customer support operations

Is your business ready for a customer support BPO?

Top 10 customer service traits & skills for your resume

Using self-service feedback to understand and improve the customer experience

How support can increase customer loyalty [5 tips]

8 proven ways to prevent high call volume

5 tips for creating a customer-centric support organization

What is knowledge management and why all businesses need it

The ultimate guide to help desk software