Making Customer Support Easier

Everything your business needs to offer the best support for your customers.

Knowledge Base

Help your customers find answers to their questions

Ticketing Platform

Multichannel support in one place. Easily track and manage

Help Widget

Bring support directly to your customers on web

Support Insights

Get an insight into your support stats

Stunning Knowledge Base

Empower customers to instantly find the help they need. Choose from beautiful templates, customize article layouts, get powerful insights and more. Set everything up in minutes with a designer-made template. Easily create FAQs, step-by-step guides, tutorials & more. Better understand your customers & their needs.

Multi-Channel Support

Manage all customer support tickets - from email, mobile, Facebook and more in one place. Communicate internally, use saved replies and get valuable feedback. Answer in one click with helpful tools & automated smart replies. Promote best practices with customer ratings.

Help Widget

Bring support to your customers, wherever they need it. Easily embed the Help Widget on any website or product. Give your visitors all the information they need with articles from your knowledge base. Visitors can also open new tickets from widget or send you a message. You can fully customize to fit your brand.

Actionable Insights & Team Perfomance

Get powerful insights on what customers are looking for and whether they are getting the support and answers they need. See how your support team is performing, get data about response times, team performance, customer satisfaction.

Get Started with Wix Answers Today

It's easy and completly free. You'll be up and running in no time.